Sony c5 ultra Battery & Touchscreen problem

[Davidgan]

hi there I am facing my sony c5 ultra battery,screen & touchscreen problem.

i got 2 C5 ultra one black unit & one white unit

2 unit the problem I'm facing its on below 

1.When I close my phone & charge to 100% then I on my phone the battery only show 95%-96% it's not fully charge

2.When I open my phone & charge to 100% then I close my phone & charge again the battery also show 94%-96% it's not fully charge

3.When I restart my phone the battery become higher percentage example like I use the battery left 55% then I restart my phone it become 72%..

4.Touchscreen response sometimes it's not smooth sometime it's ok...

5.White unit the screen it's not clear & quite blur compare to the black unit using same wallpaper & brightness with Engine Bravia 2 function On.

Anyway it's this software issue or hardware issue & what should I do???

[Uliwooly]

@Davidgan

What I would do is to repair the phone with PCC 

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[SophiaW]

Hi Davidgan, welcome to the community!

Here are some further steps on running the repair:

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia
Device".
3. Ensure the phone is charged and select "Ok" in the
following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the
continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that
you are holding the relevant button down before during and
after the connection phase until the update/repair begins

I hope this helps! Let us know how it goes

[Davidgan]

I will give a try & get back to u all asap

[Davidgan]

Guys its still the same.. really wasted my time..
I did twice repair in sony pc companion
2 unit also like this

1.Phone left 33% battery,i shutdown my phone & charge only indicate 22%

2.Shutdown my phone charge battery from 22% to 26% & i open my phone back battery indicate 41%.

3.Touchscreen its still the same

Its this a 5.0 Lollipop software problem?? & what should i do?

[Erwin02]

Im experiencing the same problem. Sometimes my screen has burn-in (shadow images) my screen sometimes is not responsive and it took forever to charge to 100% but discharges battery fast

[Davidgan]

My Black unit screen it's more beautiful compare to the white unit screen.. The white unit look very blur & the color
look like wash out...

I check other forum they said the white unit they put cheap lcd screen call Innolux into it..

Looks like I been con by Sony..

[Davidgan]

Hello anybody there know is there a fix for this thing?

[Davidgan]

Now I found out more problem my camera button cannot use..
I clear cache,data & restart my phone also the button cannot use...

SophiaW any solution??

[SophiaW]

Hi Davidgan, 

I'm sorry to hear that the software repair hasn't helped. I highly advise getting the phone into your local Sony Authorized Repairer to have it assessed under the terms of warranty for you. Contact your local xperia Support team here.