Guide shows multiple duplicates of favourites

[Meggamugabe]

The last week my Favourites list under Discover / Guide shows multiple duplicates of some of the channels.

I can't scroll down through some of the channels either - only up.

I have a Bravia 50w809c and the channels are digital..

Hope anyone has a solution.

I've had many more issues, like the TV restarting by itself, crashes... but that's another 10 topics..

[Pascale_F]

Hi Meggamugabe, 

Welcome to the community. 

It sounds like it might be worth doing a factory data reset. You can read about how to do this here. 

Thanks, 

Pascale.

[Meggamugabe]

Hi

Sorry I didn't report back. 

At first, the factory reset fixed the issue. The 2 weeks later, it's back.

It's bothersome having to do a factory reset every 2 weeks or so - I have to spend a lot of time getting the channels sorted, reinstalling and logging in to apps and recalibrating the colors (for every input channel - please let us use a global profile!).. So please try to find a solution on your end, it's a pretty neat feature that I can't use.

I'm including a photo of the problem.

Thanks!

[Win_88]

Hi Meggamugabe,

Have you tried manual tuning? (i.e. to disconnect your antenna, start auto tuning, plug the antenna back in and perform a digital auto tune again). This should refresh the signal and hopefully fix the issue.  

Win_88

[Meggamugabe]

Thanks! I just did a new auto tuning and it helped. Had to sort the channels again, but it beats doing a whole factory reset. Fingers crossed it will stay fine for longer than last time. Thanks again.

[dmj58au]

I had the same issue and retuning worked. Thanks

[Jiri_severa]

Retune helps however after week or so it gets broken again. Anyone has a permanent solution? Retuning takes 30 mimutes to resort the channels...

[Win_88]

@Jiri_severa

Which model do you have?

[Jiri_severa]

KX-75XF8596

latest software

version 8.0.0

core 3.10.79

build BRAVIA_ATV3_4K_EU-user 8.0.0 OPR2.170623.027.S34 665751 release-keys

[Win_88]

This link should help you check the actual software package version and update to the latest one: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xf85xx_x85xxf_xf87xx-series/kd-75xf8596/d...