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Cellular data over counting in Data Usage

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@5931181100023519
Visitor

Cellular data over counting in Data Usage

My phone notified me this morning that I had reached my data limit and that cellular data would be paused till my next cycle. Seeing as this is tomorrow I was not too worried.

I checked with my provider (EE) and they said that I still have over half of my data remaining. EE stick by their figure so I will not be billed but is there any history of the data counter in android seriously over estimating the figure?

I am using a network free Xperia XZ with the latest firmware.

5 REPLIES 5
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Qatrium
Expert

@MarcusSan

Does your data subscription plan include free social data by any chance? 

And for your question: No, there's no option to view data consumption history as far as I know.

profile.country.en_GB.title
@5931181100023519
Visitor

Apparently my plan does not count data used in picture messaging but I never use that. There are apparently no other freebies.

By a history of this I was asking if anyone else had seen this problem in the past, sorry for using a strange English idiom.

CameronT
Champion

Hi @MarcusSan,

Do you have your data cycle set to a different date than your billing date?

profile.country.en_GB.title
@5931181100023519
Visitor

Data and billing date match.

CameronT
Champion

Hmm, not sure sorry. On older versions of Android I have experienced the data cap counting WiFi data, but this hasn't happened for quite some time.

I am afraid I am not sure what could have caused this. Thinking_Face