Deel jouw ervaring!
Hi,
Ik heb enkele weken terug een nieuwe Sony TV gekocht, KD-55XG9505 en deze aangesloten via eARC aan mijn soundbar, HT-ZF9. Alles werkt prima buiten het geluid dat steeds weg valt, maar het beeld blijft doorspelen tijdens het gebruik van de Netflix app. Dit gebeurd hoofdzakelijk met Dolby Atmos/ Dolby vision content.
Wel en niet:
Te info:
Wat heb ik al gedaan:
Helaas heb ik nog geen oplossing gevonden!
Daarnaast heb ik op de US Sony Community ook veel problemen gelezen over deze gelijkaardige audio-issues. Meeste personen hadden dit probleem na de update naar Android Pie. Sony zou blijkbaar weten over dit probleem, maar nog geen oplossing. Beetje jammer want ik was zeer tevreden van mijn andere TV KD-49XE9005 die nu in mijn bureau staat met HT-XF9000. 😞
Kan iemand helpen of dit doorgeven aan de desbetreffend?
Thanks,
StrikerXL
Opgelost! Ga naar oplossing.
Dit is waarschijnlijk het probleem, dus met deze info kunnen ze het oplossen als ze het willen... .
We kunnen proberen.
Dit is een log die ik nog heb kunnen vinden. En volgens mij kan Sony hier wel iets mee, als ze tenminste de moeite willen doen. Het lijkt erop dat er een memory leak is.
Situatie
Geluid valt volledig weg bij gebruik van Plex. Dit is de log van dat moment.
03-04 02:36:16.931 2634 2752 E MtkOmxVdec: bRequestingDataSpace is not supported
03-04 02:36:16.931 2634 2752 E OMXNodeInstance:
getConfig(0xe944e604:MTK.DECODER.HEVC.kick, ??(0x7f00010d)) ERROR:
UnsupportedSetting(0x80001019)
03-04 02:36:16.938 2434 2434 W AshmemAllocator: ashmem_create_region(6291456) returning
hidl_memory(0xe7d98180, 6291456)
03-04 02:36:16.944 2434 2434 W AshmemAllocator: ashmem_create_region(6291456) returning
hidl_memory(0xe7d98180, 6291456)
03-04 02:36:16.954 2434 2434 W AshmemAllocator: ashmem_create_region(6291456) returning
hidl_memory(0xe7d98180, 6291456)
03-04 02:36:16.964 2434 2434 W AshmemAllocator: ashmem_create_region(6291456) returning
hidl_memory(0xe7d98180, 6291456)
03-04 02:36:16.973 2472 3057 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:16.975 2472 2757 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:16.978 2472 3057 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:16.980 2472 3154 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:16.987 2472 3154 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:16.989 2472 3154 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:16.991 2472 2757 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:16.995 2472 2757 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:16.997 2472 2757 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:16.999 2472 3154 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:17.000 2472 2757 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:17.002 2472 3057 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:17.004 2472 3057 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:17.006 2472 3057 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:17.008 2472 3057 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:17.010 2472 2757 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:17.012 2472 3057 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:17.015 2472 3154 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:17.017 2472 3057 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:17.019 2472 3057 W : buffer descriptor with invalid usage bits 0x2000
03-04 02:36:17.033 3113 3301 E TaskPersister: File error accessing recents directory (directory doesn't
exist?).
03-04 02:36:17.039 2634 4173 E OMXNodeInstance: setConfig(0xec7a8bc0:google.raw.decoder,
ConfigPriority(0x6f800002)) ERROR: Undefined(0x80001001)
03-04 02:36:17.039 2634 2750 E OMXNodeInstance: setConfig(0xec7a8bc0:google.raw.decoder,
ConfigOperatingRate(0x6f800003)) ERROR: Undefined(0x80001001)
03-04 02:36:17.040 2634 7993 E OMXNodeInstance: getConfig(0xec7a8bc0:google.raw.decoder,
ConfigAndroidVendorExtension(0x6f100004)) ERROR: Undefined(0x80001001)
03-04 02:36:17.045 2434 2434 W AshmemAllocator: ashmem_create_region(65536) returning
hidl_memory(0xe7d98180, 65536)
03-04 02:36:17.055 2434 2434 W AshmemAllocator: ashmem_create_region(65536) returning
hidl_memory(0xe7d98180, 65536)
03-04 02:36:17.137 2472 2755 E BufferQueueProducer:
[com.plexapp.android/com.plexapp.plex.activities.tv17.PreplayEpisodeActivity#0] disconnect: not
connected (req=1)
03-04 02:36:17.137 8531 9043 W libEGL : EGLNativeWindowType 0xc8305008 disconnect failed
03-04 02:36:17.611 2634 2750 E MtkOmxVdec: bRequestingDataSpace is not supported
03-04 02:36:17.611 2634 2750 E OMXNodeInstance:
getConfig(0xe944e604:MTK.DECODER.HEVC.kick, ??(0x7f00010d)) ERROR:
UnsupportedSetting(0x80001019)
03-04 02:36:17.639 3113 3278 W AudioService: handleDeviceConnection() failed,
deviceKey=0x40000:, deviceSpec=[type:0x40000 name: address:], connect=true
03-04 02:36:17.826 3304 3805 W AddressedMediaPlayer: Controller has no metadata!? Making an
empty one
03-04 02:36:17.826 3304 3805 E bt_btif : register_notification_rsp: Avrcp device is not connected,
handle: 0x0
03-04 02:36:17.826 3304 3805 E bt_btif : register_notification_rsp: Avrcp device is not connected,
handle: 0x0
03-04 02:36:17.856 8531 8531 W AudioManager: Use of stream types is deprecated for operations other
than volume control
03-04 02:36:17.856 8531 8531 W AudioManager: See the documentation of requestAudioFocus() for
what to use instead with android.media.AudioAttributes to qualify your playback use case
03-04 02:36:17.884 3304 3304 W NewAvrcpMediaPlayerWrapper: The session was destroyed
com.plexapp.android
03-04 02:36:17.895 3304 3304 W NewAvrcpMediaPlayerList: com.plexapp.android is already the
active player
03-04 02:36:17.920 3304 3805 W AddressedMediaPlayer: Controller has no metadata!? Making an
empty one
03-04 02:36:17.929 3304 3805 W AddressedMediaPlayer: Controller has no metadata!? Making an
empty one
03-04 02:36:18.389 3304 3304 W NewAvrcpMediaPlayerWrapper: onPlaybackStateChanged():
com.plexapp.android tried to update with no new data
03-04 02:36:18.892 3304 3304 W NewAvrcpMediaPlayerWrapper: onPlaybackStateChanged():
com.plexapp.android tried to update with no new data
03-04 02:36:19.393 3304 3304 W NewAvrcpMediaPlayerWrapper: onPlaybackStateChanged():
com.plexapp.android tried to update with no new data
03-04 02:36:20.399 3304 3304 W NewAvrcpMediaPlayerWrapper: onPlaybackStateChanged():
com.plexapp.android tried to update with no new data
03-04 02:36:21.400 3304 3304 W NewAvrcpMediaPlayerWrapper: onPlaybackStateChanged():
com.plexapp.android tried to update with no new data
03-04 02:36:22.412 3304 3304 W NewAvrcpMediaPlayerWrapper: onPlaybackStateChanged():
com.plexapp.android tried to update with no new data
03-04 02:36:23.419 3304 3304 W NewAvrcpMediaPlayerWrapper: onPlaybackStateChanged():
com.plexapp.android tried to update with no new data
^C
PAUSE
StreamHAL: Error from HAL stream in function pause: Unknown error -1
03-04 02:42:05.260 2470 11147 E AudioFlinger: Error when pausing output stream: -61
03-04 02:42:05.261 2470 11147 W AudioFlinger: ActiveTracks<T>::remove nonexistent track
0xf0e2b600
03-04 02:42:05.272 2470 2838 W APM_AudioPolicyManager: stopOutput() refcount is already 0
03-04 02:42:16.764 5808 10413 E memtrack: Couldn't load memtrack module
03-04 02:42:16.764 5808 10413 W android.os.Debug: failed to get memory consumption info: -1
03-04 02:42:17.012 4474 9479 W QVR_m : Error occurred while uploading data.
03-04 02:42:17.012 4474 9479 W QVR_i : Error while uploading logs.
03-04 02:42:20.243 3113 3278 W AudioService: handleDeviceConnection() failed,
deviceKey=0x40000:, deviceSpec=[type:0x40000 name: address:], connect=true
RESUME
03-04 02:42:16.764 5808 10413 E memtrack: Couldn't load memtrack module
03-04 02:42:16.764 5808 10413 W android.os.Debug: failed to get memory consumption info: -1
03-04 02:42:17.012 4474 9479 W QVR_m : Error occurred while uploading data.
03-04 02:42:17.012 4474 9479 W QVR_i : Error while uploading logs.
03-04 02:42:20.243 3113 3278 W AudioService: handleDeviceConnection() failed,
deviceKey=0x40000:, deviceSpec=[type:0x40000 name: address:], connect=true
03-04 02:42:46.819 5808 10413 E memtrack: Couldn't load memtrack module
03-04 02:42:46.819 5808 10413 W android.os.Debug: failed to get memory consumption info: -1
03-04 02:42:52.788 3113 3139 E memtrack: Couldn't load memtrack module
03-04 02:42:52.788 3113 3139 W android.os.Debug: failed to get memory consumption info: -1
03-04 02:42:52.898 3113 3139 E memtrack: Couldn't load memtrack module
03-04 02:42:52.898 3113 3139 W android.os.Debug: failed to get memory consumption info: -1
03-04 02:42:54.163 3304 3805 E bt_btif : register_notification_rsp: Avrcp device is not connected,
handle: 0x0
03-04 02:42:54.163 3304 3805 E bt_btif : register_notification_rsp: Avrcp device is not connected,
handle: 0x0
03-04 02:42:54.177 8531 8531 W AudioManager: Use of stream types is deprecated
for operations other than volume control
03-04 02:42:54.177 8531 8531 W AudioManager: See the documentation of
requestAudioFocus() for what to use instead with android.media.AudioAttributes to
qualify your playback use case
03-04 02:42:54.183 3113 3278 W AudioService: handleDeviceConnection() failed,
deviceKey=0x40000:, deviceSpec=[type:0x40000 name: address:], connect=true
03-04 02:42:54.210 2435 2829 W StreamHAL: Error from HAL stream in function
resume: Unknown error -1
03-04 02:42:54.211 2470 11147 E AudioFlinger: Error when resuming output
stream: -61
03-04 02:42:54.701 3304 3304 W NewAvrcpMediaPlayerWrapper: onPlaybackStateChanged():
com.plexapp.android tried to update with no new data
03-04 02:42:55.706 3304 3304 W NewAvrcpMediaPlayerWrapper: onPlaybackStateChanged():
com.plexapp.android tried to update with no new data
03-04 02:42:56.076 6141 6203 E chromium:
[6141:6203:ERROR:wifi_frame_histogram_capturer.cc(404)] No histogram or IOCTL data
03-04 02:42:56.667 8531 8531 E RecyclerView: No adapter attached; skipping layout
03-04 02:42:56.720 3304 3304 W NewAvrcpMediaPlayerWrapper: onPlaybackStateChanged():
com.plexapp.android tried to update with no new data
03-04 02:42:57.720 3304 3304 W NewAvrcpMediaPlayerWrapper: onPlaybackStateChanged():
com.plexapp.android tried to update with no new data
03-04 02:42:58.728 3304 3304 W NewAvrcpMediaPlayerWrapper: onPlaybackStateChanged():
com.plexapp.android tried to update with no new data
03-04 02:42:59.732 3304 3304 W NewAvrcpMediaPlayerWrapper: onPlaybackStateChanged():
com.plexapp.android tried to update with no new data
03-04 02:43:00.011 4406 4406 E AgentTimeActionReceiver: {DT} CAUTION: time sync feature is not
enabled
03-04 02:43:00.011 4406 4406 E TimeMsgProcess: {DT} msgTpye:14
Nadat dit probleem zich voordoet probeer ik content af te spelen via Netflix. Nog steeds geen geluid en de volgende logs.
03-04 02:49:13.315 5808 5808 E libc : Access denied finding property "ro.vendor.nrdp.audio.otfs"
03-04 02:49:13.348 2634 3912 E MtkOmxCore: comp_index(46), path(libMtkOmxVdec.so)
03-04 02:49:13.353 5808 6359 E libc : Access denied finding property "ro.vendor.nrdp.audio.otfs"
03-04 02:49:13.353 2634 3912 W MediaCodecsXmlParser: unable to open media codecs configuration
xml file: /data/misc/media/media_codecs_profiling_results.xml
03-04 02:49:13.354 2634 3912 W MediaCodecsXmlParser:
parseTopLevelXMLFile(/data/misc/media/media_codecs_profiling_results.xml) failed
03-04 02:49:13.360 2634 3912 E VCodecDrv: eVDecDrvCreate(L:544) error
03-04 02:49:13.360 2634 3912 E MtkOmxVdec: 0xe85496c0: Error!! Cannot create driver
03-04 02:49:13.361 2634 3912 E MtkOmxVdec: 0xe85496c0: ComponentInit failed
03-04 02:49:13.361 2634 3912 E MtkOmxVdec: 0xe85496c0: MtkVdec_ComponentInit failed!!!
03-04 02:49:13.362 2634 3912 E MtkOmxCore: 413:: malloc failed
03-04 02:49:13.362 2634 3912 E media.codec: Failed to allocate omx component
'OMX.dolby.vision.dvhe.stn.decoder.secure' err=InsufficientResources(0x80001000)
03-04 02:49:13.363 5808 11567 E ACodec : Unable to instantiate codec
'OMX.dolby.vision.dvhe.stn.decoder.secure' with err 0xfffffff4.
03-04 02:49:13.363 5808 11567 E ACodec : signalError(omxError 0xfffffff4, internalError -12)
03-04 02:49:13.363 5808 11566 E MediaCodec: Codec reported err 0xfffffff4, actionCode 0, while in
state 1
03-04 02:49:13.367 8531 11132 W MediaCodec: Can't reclaim codec right now due to pending buffers.
03-04 02:49:13.702 8531 11103 E ExoPlayerImplInternal: Internal runtime error.
03-04 02:49:13.702 8531 11103 E ExoPlayerImplInternal: android.media.MediaCodec$CodecException:
Error 0xffffffe0
03-04 02:49:13.702 8531 11103 E ExoPlayerImplInternal: at
android.media.MediaCodec.native_dequeueInputBuffer(Native Method)
03-04 02:49:13.702 8531 11103 E ExoPlayerImplInternal: at
android.media.MediaCodec.dequeueInputBuffer(MediaCodec.java:2635)
03-04 02:49:13.702 8531 11103 E ExoPlayerImplInternal: at
com.google.android.exoplayer2.e.b.n(SourceFile:977)
03-04 02:49:13.702 8531 11103 E ExoPlayerImplInternal: at
com.google.android.exoplayer2.e.b.render(SourceFile:654)
03-04 02:49:13.702 8531 11103 E ExoPlayerImplInternal: at
com.google.android.exoplayer2.o.h(SourceFile:575)
03-04 02:49:13.702 8531 11103 E ExoPlayerImplInternal: at
com.google.android.exoplayer2.o.handleMessage(SourceFile:326)
03-04 02:49:13.702 8531 11103 E ExoPlayerImplInternal: at
android.os.Handler.dispatchMessage(Handler.java:102)
03-04 02:49:13.702 8531 11103 E ExoPlayerImplInternal: at
android.os.Looper.loop(Looper.java:193)
03-04 02:49:13.702 8531 11103 E ExoPlayerImplInternal: at
android.os.HandlerThread.run(HandlerThread.java:65)
03-04 02:49:13.762 2435 2435 W StreamHAL: Error from HAL stream in function flush: Function not
implemented
03-04 02:49:13.783 3113 3278 W AudioService: handleDeviceConnection() failed,
deviceKey=0x40000:, deviceSpec=[type:0x40000 name: address:], connect=true
03-04 02:49:13.912 2634 4151 E MtkOmxCore: comp_index(46), path(libMtkOmxVdec.so)
03-04 02:49:13.922 2634 4151 W MediaCodecsXmlParser: unable to open media codecs configuration
xml file: /data/misc/media/media_codecs_profiling_results.xml
03-04 02:49:13.922 2634 4151 W MediaCodecsXmlParser:
parseTopLevelXMLFile(/data/misc/media/media_codecs_profiling_results.xml) failed
03-04 02:49:13.952 2634 2750 E OMXNodeInstance:
getExtensionIndex(0xe944e184:dolby.vision.dvhe.stn.decoder.secure,
OMX.google.android.index.storeMetaDataInBuffers) ERROR: UnsupportedIndex(0x8000101a)
03-04 02:49:13.952 2634 2750 E MtkOmxVdec: 0xe944e180: @@
OMX_GoogleAndroidIndexEnableAndroidNativeBuffers: invalid port index
03-04 02:49:13.952 2634 2750 E OMXNodeInstance:
setParameter(0xe944e184:dolby.vision.dvhe.stn.decoder.secure,
OMX.google.android.index.enableAndroidNativeBuffers(0x7f000100): Input:0 en=0) ERROR:
BadParameter(0x80001005)
03-04 02:49:13.955 2634 2752 E MtkOmxVdec: 0xe944e180:
OMX_GoogleAndroidIndexAllocateNativeHandle: invalid port index(1)
03-04 02:49:13.955 2634 2752 E OMXNodeInstance:
setParameter(0xe944e184:dolby.vision.dvhe.stn.decoder.secure,
OMX.google.android.index.allocateNativeHandle(0x7f00010b): Output:1 en=0) ERROR:
BadParameter(0x80001005)
03-04 02:49:13.955 2634 2752 W OMXNodeInstance:
[0xe944e184:dolby.vision.dvhe.stn.decoder.secure] component does not support metadata mode; using
fallback
03-04 02:49:14.015 3113 3278 W AudioService: handleDeviceConnection() failed,
deviceKey=0x40000:, deviceSpec=[type:0x40000 name: address:], connect=true
03-04 02:49:14.020 2470 5855 W AudioFlinger: Direct tracks do not support frame counted
VolumeShaper, using clock time instead
03-04 02:49:14.658 3304 3805 E bt_btif : register_notification_rsp: Avrcp device is not connected,
handle: 0x0
03-04 02:49:14.659 3304 3805 E bt_btif : register_notification_rsp: Avrcp device is not connected,
handle: 0x0
03-04 02:49:14.717 3346 7718 E SonySystemService: getPictureInfo: Invalid pictureMode ID=12
03-04 02:49:14.738 4537 4913 E SVServ : acfgPicModeToPicMode:Invalid Picture Mode ID=14
03-04 02:49:14.738 4537 4913 E SVServ : acfgPicModeToPicMode:Invalid Picture Mode ID=15
03-04 02:49:14.755 2448 2448 E CEC_HAL : hdmi cec get vendor id:0x80046
03-04 02:49:14.823 2470 11577 W AudioFlinger: DirectOutputThread UNDERRUN When Afifo size =
12032, framesReady = 0,minFrames = 1, mFormat = 0xa000000
03-04 02:49:14.834 2470 11577 W AudioFlinger: DirectOutputThread UNDERRUN When Afifo size =
19456, framesReady = 0,minFrames = 1, mFormat = 0xa000000
03-04 02:49:14.845 2470 11577 W AudioFlinger: DirectOutputThread UNDERRUN When Afifo size =
24064, framesReady = 0,minFrames = 1, mFormat = 0xa000000
03-04 02:49:14.856 2470 11577 W AudioFlinger: DirectOutputThread UNDERRUN When Afifo size =
24064, framesReady = 0,minFrames = 1, mFormat = 0xa000000
03-04 02:49:14.867 2470 11577 W AudioFlinger: DirectOutputThread UNDERRUN When Afifo size =
24064, framesReady = 0,minFrames = 1, mFormat = 0xa000000
03-04 02:49:14.879 2470 11577 W AudioFlinger: DirectOutputThread UNDERRUN When Afifo size =
22272, framesReady = 0,minFrames = 1, mFormat = 0xa000000
03-04 02:49:14.896 2470 11577 W AudioFlinger: DirectOutputThread UNDERRUN When Afifo size =
22272, framesReady = 1812,minFrames = 1, mFormat = 0xa000000
03-04 02:49:14.909 2470 11577 W AudioFlinger: DirectOutputThread UNDERRUN When Afifo size =
24064, framesReady = 1812,minFrames = 1, mFormat = 0xa000000
03-04 02:49:17.237 5808 10413 E memtrack: Couldn't load memtrack module
03-04 02:49:17.237 5808 10413 W android.os.Debug: failed to get memory consumption info: -1
@Bibi_SonyIk denk dat wij als klant nu wel genoeg troubleshooting hebben gedaan voor jullie. Geef ons nu eens een ECHTE statusupdate, laat weten waar jullie met bezig zijn. Niet iets als "het team is het aan het bekijken". Los dit probleem op of geef ons ons geld terug.
We kunnen bijna zeggen dat we het grote speur werk voor hun doen. 😂
Je hebt absoluut gelijk @Jonathanl89 !
Hoi @StrikerXL en @Jonathanl89 ,
Hoe is de apparatuur aangesloten op het lichtnet?
Een TV en home cinemaset op een stekkerblok waar nog meer apparaten op zitten, kan nogal heftig zijn. En juist met zo'n combinatie heeft dat effect op het afspelen.
Probeer eens de TV en soundbar op een verschillend stopcontact aan te sluiten. Of haal zoveel mogelijk apparatuur even weg van hetzelfde stopcontact.
De tv en soundbar zitten in een aparte kring met 6 stopcontacten achter de tv kast. In de logs te zien is het duidelijk een software probleem.
Opnieuw contact proberen opnemen met Sony, opnieuw geen reactie meer.
@StrikerXL Jij iets vernomen van hen?
Wat er nog niet bekend gemaakt is waar de "soundfield" instelling op ingesteld is, mogelijk op "Clearaudio".
Zoja, zet het "Soundfield" eens op een vaste ingestelde waarde, en niet op "Clearaudio".
suc6 ermee,
73's
Nee, helaas niet. De after sales service organisatie kan niets doen aan software/firmware bugs.
Ze zijn maandag langs geweest om de achterzijde van mijn Sony TV er deftig op te zetten.
Dat was niet goed gedaan na ze het moederbord hadden vervangen vorige keer.
Soms heb ik het gevoel dat wij de enige zijn in België dat deze Sony hebben gekocht of deze misschien ten volle proberen te benutten.