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Speakerphone fault, noise at other end

Sunking1011
Contributor

Speakerphone fault, noise at other end

I was alerted this evening that my XZ makes a noise whilst using the speakerphone during a phonecall. The person on the other end of the call said there was a whoosh noise continually drifting in and out of the call. I switched the speakerphone off and the noise went away, then I switched it back on and the noise came back. I terminated the call and rang the other person back but the noise was still present whilst on speakerphone and it disappeared when I switched the speakerphone off. No noise is present at my end of the call. Can other XZ owners test their speakerphones and ask the person on the other end of the call if they hear the same noise? Thanks.

1 REPLY 1
uitui
Visitor

hi first you have to check if the speakerphone work ,you have to acces to settings>about phone>troubleshoot>speakerphone else you can check in the safe mode maybe you have Third party application may be cause the problem please check this link http://support.sonymobile.com/us/xperiax/kb/0231018877589a7b01429399b11c00699b/ else i suggest you to perform a software repair but before you have to save your data please check this link http://support.sonymobile.com/us/xperiax/kb/0231018807c614a08013cec540b570068fb/