AT&T LTE

[daanish_chawala]

Hi all,

I just got the X Performance dual sim (F8132) and I've been having some trouble getting LTE service on AT&T.  I tried every combination of APN settings I could find on the net as well as using the downlaoded internet settings that the phone can pick up by itself.  I called 611 to make sure the IMEI number matched--still no luck.  Has anyone else been having any issues?

[CameronT]

Hi @daanish.chawala,

Can you double check you have LTE as your preferred network type? You can do this under Settings > More > Mobile Networks > Preferred Network Type.

[Uliwooly]

Are you 100% sure that AT&T has the IMEI number, also how old is the SIM card?

[daanish_chawala]

Hi @CameronT

yes, LTE is set as preferred

@uliwooly, I called once to update it and when I called again, they said it was showing a Samsung IMEI and that they updated it. It's possible they might have still screwed up in updating it the second time. SIM card is brand new

[CameronT]

@daanish.chawala,

Is it connecting via 3G?

[daanish_chawala]

Yes, I am getting H and H+ indicators at the top

[CameronT]

@daanish.chawala,

I have a feeling that the issue may be on AT&T's side in that case. You would normally get LTE in your current location yeah?

[daanish_chawala]

Yeah, I'm in NYC. I plan to go to AT&T and get a new SIM but after that I'm out of ideas

[CameronT]

@daanish.chawala,

Good luck, please let us know how you get on.

[daanish_chawala · Accepted solution]

Thanks all for your input, problem solved! This may be useful for anyone else trying to connect their X Performance dual sim to AT&T LTE. Turns out that AT&T blocks LTE to Sony IMEIs. The problem was solved by putting in an IMEI on my account from a random phone they had in store. No changes were made to the APN settings automatically downloaded by the phone. Hope this helps anyone else having trouble and thank you guys again for your assistance