Xperia C4 dual booting problem

[dr_Prathap]

Hello, I am Dr.Brinthan. From Sri Lanka. I have bought a Sony Xperia C4 dual 1 year back, and after some system upgrade the phone death. Not booting, when I connect to PC only a red indicator is there. I tried to find a company service centre in Sri lanka, but seems none I could find. Please help me to provide a address in Sri Lanka where I can repair my mobile.
Thanks in advance
- Prathap

[Emil]

Hi @dr_Prathap and welcome to the community.

I'm sorry to hear this. There are a few things you can try to see if you can get your phone to start before you contact a service center.

First I recommend that you try and force restart your device. To do so, press and hold the volume up and on/off key simultaneously for at least 10 seconds.

I would also recommend that you temporarily remove any SIM and SD card from your device to see if they are causing this behavior.

If you have still experiencing the same behavior you can perform a software repair using Xperia Companion.

If you have tried the above troubleshooting and you are still unable to start your device I recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for further troubleshooting and repair.

Let me know how it goes.