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Alphaace

緊急!我的手機一直處於手機開機時的藍色屏幕狀熊,多次強制開機都是相同情況
Urgent! My Sony C5 Ultra Dual can not turn on normally, it always stay in blue screen status. I already force turn off and turn off many times, but it didn't work, I have to use my phone in tomorrow.

This thing is happened when I restart my phone.

YoGem

@Alphaace do something, turn it off and remove SD card (if any) and SIM card. Restart your phone, did it reboot correctly? If yes start adding the sim card. The phone should restart automatically, is it working properly now?

Alphaace

Thank you for your reply. I removed my sim card then insert it again again again many times, but it still in the same status, didn't work. I did all of the things I can do.

YoGem

@Alphaace ok so, if your phone arrive at the screen with the "waves" (blue).. try to connect your phone to your computer, and try to perform a software repair using Xperia Companion.

Alphaace

I tried to use software repair, but it just give me some mthods and these methods were use many times. Should I confirm my C5 was damaged?

@YoGem wrote:
@Alphaace ok so, if your phone arrive at the screen with the "waves" (blue).. try to connect your phone to your computer, and try to perform a software repair using Xperia Companion.

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@Alphaace wrote:
I tried to use software repair, but it just give me some mthods and these methods were use many times. Should I confirm my C5 was damaged?
@YoGem wrote:
@Alphaace ok so, if your phone arrive at the screen with the "waves" (blue).. try to connect your phone to your computer, and try to perform a software repair using Xperia Companion.

Like wrote YoGem, repair must help, if repair did not helped probably problem is with motherboard, boot loading. About boot problems you can read here (this is 3rd parties information, so keep in mind that Sony is not responsible for its contents), also you can contact with local support or/and bring it to athorized service in yours country for detail review