Front camera not available

[IzzatW]

I'm currently using Sony Xperia C5 Ultra Dual. After I updated my software from 5.0 to 5.1, my front camera is no longer available. It says "Camera not available. Flashlight or Camera may be in use by another application. Close it and try again". I've tried many methods already including factory reset.

[An2229]

I have the same problem, I have cleaned out the cache then restarted it.. Didn't work. I did my factory reset setting.. Didn't work too. I have installed the PC companion, doesn't seem to help very much as it says that my phone is up-to-date.. Please give us the new update that works.

[Uliwooly]

@An2229

What do you see when you click on Support Zone? take a screenshot and post it here.

[IzzatW]

I just finished updating my phone using PC Companion. It does not solve the problem. What should I do next?

[IzzatW]

I mean I just finished repairing my phone using PC Companion

[Uliwooly]

@IzzatW

Then contact your Local support as it might be a hardware issue. 

[IzzatW]

Will the next update helps?

[Uliwooly]

@IzzatW

If its a hardware issue a software update won't solve this. 

[IzzatW]

OMG.. For real? Wow, even the next update can't solve the problem? I just bought this phone last December. C5 is pretty useless without its front camera. Any explainations what causes the front camera to malfunction after the update?

[Uliwooly]

@IzzatW

I don't know if it was caused by the update, it could be a coincidence that it happened around the same time, the only way to find out is to get your device inspected.

If you don't mind possibly voiding the warranty, you could use flashtool and/or xperiafirm to downgrade the phone. 

[IzzatW]

I did get my phone inspected, and they told me to wait for the next update