Front camera not available

[IzzatW]

I'm currently using Sony Xperia C5 Ultra Dual. After I updated my software from 5.0 to 5.1, my front camera is no longer available. It says "Camera not available. Flashlight or Camera may be in use by another application. Close it and try again". I've tried many methods already including factory reset.

[Christofer]

Hi @IzzatW,

Sorry to hear this.

Did you have a backup that you restored after the factory reset or did you test the front camera before restoring any backup?

[IzzatW]

I'm sorry, the problem came after I updated my OS. I reset my phone because of the problem. Its not the reset that causes the problem.

[IzzatW]

@Christofer

I'm sorry, the problem came after I updated my OS. I reset my phone because of the problem. Its not the reset that causes the problem.

[Qatrium]

@IzzatW

Christofer's question was about backups you might have taken. If you restored a backup after a factory reset you might have restored a setting or app that caused the problem again even after the reset. So did you restore any backups after factory reset?

[IzzatW]

No I didn't. What should I do?

[Qatrium]

@IzzatW

Restart your phone into safe mode and check if the problem persists (Click on blue link for instructions).

[IzzatW]

The problem still persists. I bought this phone because of the front camera, but its no longer functioning. It is very frustrating..

[IzzatW]

Anyone?

[Uliwooly]

@IzzatW

Repair the phone with PCC and report back

software repair

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355