c4 marshmallow update problem (process com.andriod.phone has stopped)

[Joker_Broker]

i just updated my c4 right now to marshmallow and IT DOESNT WORK ...keeps telling me every 1 sec ( Unfortunately , the process com.android.phone has stopped. ) i keep pressing ok and the message keeps popping up every goddamn second please help fast i cant use anything at all

[YoGem]

Happened to me, it's frustrating but can be fixed. Keep pressing OK while you go in settings, apps, search for the app phone also between system apps, scroll quickly and identify the process. Tap on it and do a force stop, clear data and cache then reboot your phone.

It's a frustrating process that can accomplish a goal.

[Joker_Broker]

deleted data and still the same problem

[SKC4]

I had the same problem. Finally I did a factory reset. Now there is no problem 😀

[nihed]

i didn't ffind the app phone between the apps od the system

[nihed]

how i can do the factory reset, please help me

[Mahmoud007]

Hahaha i did the same factory reset

[Ciel04]

I updated my Xperia C4 Dual for the Android 6.0, but now I can't use my phone because the message "The process com.android.phone stopped" appears all the time on the screen.

[Emir1]

Hi @Ciel04, I'm sorry to hear about your phone.

Are you able to enter safe mode in order to see if the same occurs there? Should the behaviour also occur in safe mode, then I recommend that you try performing a software repair using Xperia Companion.

Let me know if that helps!

[josejosejose]

Just got the latest update on C4, and now error message "process com.android.phone has stopped" won't go away, and whatever is wrong cant restart. Any suggestions?