Has anyone had any problems with Sony poor customer service. I bought a Sony KD-55AF9 television as I have always liked a decent TV. This is not a cheap TV cost over £3000 and was originally pleased with the quality. After about 8 month I started to see screen burn on the bottom of the screen not sure why as I dont pause the TV for any length of time. Looking closer it was the SKY News logo and banner burnt into the bottom of the screen. After this I lost my vision and through covid was back and forward to hospital and I'm awaiting further surgery now. When my vision got a bit better I tried the screen refresh (doesnt work) and contacted Sony and tried their trouble shooting. I have now been told because it is over 12 month I have to pay for a repair on this £3000 tv??? I have never had this on any other TV I have had and after this episode will never purchase another Sony product.
