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Pj015

How do i turn off ads.

flip431

Thanks Martin. Unfortunately I have not got that icon either - as a matter of fact I think I already tried uninstalling that or a similarly named app before I contacted you.

Philip

Martin1

Ok, @flip43.

And just to clarify, did you receive any kind of pop up ads while the phone was in safe mode?

flip431

No but they come at random times and I could not stay in safe mode for long.

Philip

flip431

Martin, just to make sure I went back into safe mode and after six minutes I have a message: WAP Push Allow the WAP Push application to receive messages sent by your network operator.

Is this relevant?

Philip

flip431

Further to my previous I haven't cleared that WAP Push message.

Martin1

I see, @flip43. I do not believe that the message regarding WAP Push is relevant to the behaviour that you are experiencing.

The fact that the ads does not appear in safe mode indicates that they are sent from an app that has been downloaded to the phone. As finding out which app is to blame can be rather tedious, The easiest thing to do to get rid of the ads is to repair the software using Xperia Companion and a computer. Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup before proceeding with the repair.

Let me know how it goes!

flip431

Martin since Yesterday I've used two computers and two cables to try and back up. On each occasion your software fails at 9 or 10 mcategories failed. I'm beginning to lose confidence in Sony.

Philip

Martin1

Hi again, @flip43.

This might be caused by one of the subcategories in the backup called "Other". this category is found ynde "My Data" when you perform a backup. This category includes any third party application installed on the device that supports Backup & Restore, for example Skype, Angry Birds high score, specific settings for Facebook etc.. You might experience that the backup fails when Other is selected. Try unmarking the "Other" category and try again.

flip431

Martin

Thanks. I seem to have my phone re-installed, time will tell if I've rid myself of the ads that came randomly.

In the meantime, I have lost one of my screens. Is it possible to have a third, even blank? I do not refer to the google page which was never required.

Many thanks

Philip