Sony WH-1000 mx4

[moezsd]

Hello,

I cannot register the product, after enter all details and all ticks on the screen, the Join button is greyed out. seems to be some issue on the website. all * information is also entered, the click button doesn't work.

https://www.sony.ch/lang/de/mysony/product/register

[IamNic]

Hello @moezsd,

does the form give any specific error message?

Have you tried adding e.g. a zero in front of the serial number?

If you can't figure out the issue with the form, i will escalate it to support so they can check from backend.

- Nic

[Joe_Dohn]

The issue is the model number here, it's supposed to be "WH-1000XM4" instead of " WH-1000MX4".

That said, the model number field has a built-in search and drop-down list function, so just enter "WH-1000" without quotes and pick the one that ends with a  4.

Hope this helps!

- JD

[IamNic]

Hi @Joe_Dohnm

good catch with the mixed up letters. I hope you are right and @moezsd also entered it that way into the form - that would explain the unsuccessful registration.

- Nic

[Joe_Dohn]

@moezsd Do let us know if that didn't solve it, you can also try a different browser or device if everything seems fine yet it doesn't work.