Sony claim

[Thamyres]

I come through this complaint of this assistance that is the sony, that treats its clients with the purest lack of respect. I bought a Dual C4 device ten months ago, and it started to lock the screen, vibrate alone, access websites alone, completely frozen screen, so I went to the store and asked for the address of the assistance, which happens to no longer exist in my city (Teresina-PI). So I got in touch with the central office and I did all the requested procedures and with almost three months without a cell phone, calling almost every day, I followed the advice of sending by postal mail through the post office. I received the device two weeks later, along with a return letter stating that the service had not been done, whether or not the appliance was turned on. For the simple report that had not been sent the (tax coupon, invoice or statement of purchase and sale with the stamp of the store). This statement was sent to the device. I turned on the central again and the attendant informed that it is no longer accepted. Now I ask? How is it not accepted? If in the document itself sent by the sony itself, it is stated that it is valid. Even because with almost a year of use, the tax coupon totally loses visibility. And the statement includes all the data that is accepted, which the central itself charged that there was and stating that it was valid in the first service performed. Thus showing total lack of commitment and clash of information among its own collaborators. Leaving the customer without full support, saying only: "Lady, we can not solve your problem more." I leave here my comment and total indignation towards this company, just as I will make a point of reporting on all social networks and seek my rights, since it is under warranty by the manufacturer, and to serve to alert others not to fall into Buy handsets of this brand, which in addition to not providing, nor support and assistance has.

[yannamarre]

Voilà ma galère je vais essayer de faire court.

Mon SONY XPERIA C4 est immobilisé depuis plus de 6 mois à SBE.  Pour refuser la garantie légale,  ils prétextent d'abord l'absence de facture. Faux! je l'ai fournie,  je leur redonne donc....Puis « les frais de réparation de votre produit sont trop élevés Donc nous vous proposons un produit aux fonctions équivalentes 168€ expédition et frais de dossier 27,60€ soit au total 196€. » comment ? Pourquoi ? aucune explication n’est fournie.. .Puis enfin le pompon : l'oxydation. 

Aucune explication, ni sur la nature de la panne, ni sur les causes, ni sur la marque du portable qui sera fourni en remplacement, sera-t-il neuf ?  Or « les prestations de service après-vente payantes doivent faire l’objet d’un contrat remis à l’acheteur » Je me heurte à un vrai je-m’en-foutisme….

Aussi c’est la 2nde panne à quelques semaines d’intervalles.  Ils ont mal remonté ou se sont trompés de coque lors du premier SAV et Ils nient leur responsabilité alors que SBE a bien commis une faute dans l’exécution de son obligation contractuelle (article 1147 du Code Civil ) . « En acceptant de prendre en charge mon smartphone à réparer, il a loué ses services, mais il a aussi contracté une obligation de dépositaire. Dans ce cadre, l’article 1932 du Code Civil prévoit que le dépositaire doit rendre identiquement la chose même qu’il a reçue »

SBE s'obstine et affirme que leur malfaçon n’est pas responsable de la 2nde panne. Alors comment mon portable peut être HS en quelques semaines et comment a-t ‘il put s’oxyder par miracle.  Il n'est pas tombé à l'eau et a toujours été utilisé dans les mêmes conditions.  A cette question aucune réponse de SBE qui fait la sourde oreille.

Quant à Sonymobile, leur atitude est inadmissible.

A ce jour il ne me reste que la procédure judiciaire pour faire respecter mes droits, je ne vais certainement pas baisser les bras. J’invite tout ceux dans la même situation à prendre  juste un peu de temps soit pour faire part de leurs déboires avec ces gens-là, soit pour porter plainte.  Et faire une action de groupe.

Les petits ruisseaux font les grandes rivières.

Here is my galley I will try to make short.
My SONY XPERIA C4 has been immobilized for more than 6 months at SBE. To refuse the legal guarantee, they first pretext the absence of invoice. False! I have supplied it, I give them back then .... Then "the repair costs of your product are too high So we offer you a product with equivalent functions 168 € shipping and handling fee 27,60 € to total 196 €. How? Why ? No explanation is provided .. And finally the pompon: the oxidation.
Will there be no explanation as to the nature of the breakdown, the causes or the brand of the laptop that will be supplied as a replacement? However, "after-sales services paying a service must be the object of a contract given to the buyer". I am confronted with a real je-m'en-foutisme ....
 
Also it is the second breakdown a few weeks apart. They repaired or failed the hull during the first service and they deny their responsibility while SBE has committed a fault in the performance of its contractual obligation (Article 1147 of the Civil Code). "By agreeing to take over my smartphone to repair, he leased his services, but he also contracted a depository bond. In this context, article 1932 of the Civil Code provides that the depositary must render identically the thing he has received "
 
SBE persists and claims that their faulty workmanship is not responsible for the 2nd breakdown. So how can my laptop be HS in a few weeks and how could it oxidize by a miracle. It has not fallen into the water and has always been used under the same conditions. To this question no answer from SBE that turns a deaf ear.
 
As for Sonymobile, their attitude is inadmissible.
 
To date I have only the judicial procedure to enforce my rights, I certainly will not give up. I invite everyone in the same situation to take just a little bit of time either to share their setbacks with these people or to file a complaint. And do a group action.
The small streams make the great rivers.