Dear Sir / Sony Company After greeting I would like to thank you for asking me to find a solution for her. I have been a customer for you for quite some time, but I do not know why I was bad with you. Last year, I bought a Sony Mobile phone, specifically on 18/8/2016, from Radio Talaat And after using it for a period of about a month and specifically on 22/9/2016 there was a malfunction in the device and was directed to the maintenance branch in Nasr City, said that the problem system problem
On 31/5/2017, a new malfunction was triggered. Nasr stated that the problem was the problem of the system in which the phone was operating (SOFTWEAR). The system was changed, but without benefit, it was used more than once in one month and finally they gave it ten days I have no other choice but I leave your opinion, but after ten days the warranty period will be over and I will suffer with them again, but on my own account. Device problems
On 31/5/2017, a new malfunction was triggered. Nasr stated that the problem was the problem of the system in which the phone was operating (SOFTWEAR). The system was changed, but without benefit, it was used more than once in one month and finally they gave it ten days I have no other choice but I leave your opinion, but after ten days the warranty period will be over and I will suffer with them again, but on my own account. Device problems (Heavy tats) and the screen was changed after going to them repeatedly to convince them that the screen was a problem And it (very low voice of the phone) and was also going to the maintenance branch in Nasr City More than once with no history writing (heavy tattoos) (very low voice of the phone) With the knowledge of the existence of the same problems and the past is now to date in maintenance in Nasr City was an interview with Mr. Sharif heads reception and Mr. Ahmed Director of customer service more than once and call Department of Complaint I go to your office until you correct me and make your orders with my good treatment in the branch where the treatment of most employees there is non-human treatment And I am willing to present the device to any party to prove that the problems to occur in it are not defects of use, but the defect of the industry and it was more effective to change the device to me from the first holiday occurred after a month of purchase I hope in your heart, I will respond to you and respond to my complaint so I know what to do about this problem Submitted to you Hesham Mahmoud Hanafi Director General of Ain Shams University
Device data
Serial No.
Model E5533 Black
