Lockscreen issue

[sonyj7]

i cant unlock the screen using the numeric password that i set in. im pretty sure that im using the correct password, ive tried many times, but its not working, shows incorrect. would appreciate some help. thanks.

[Uliwooly]

@sonyj7

are you sure you are not using an antivirus app and its requesting that password?

[Uliwooly · Accepted solution]

@sonyj7

if you can't remember it or for some reason it doesn't work, check this guide

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/92729...

if that doesn't work then you will have to factory reset the phone 

software repair

PC Companion (PCC)

Bridge (for Mac)

[sonyj7]

thank you so much, you've been a great help! :smileyhappy ^_^

[Uliwooly]

@sonyj7

Anytime  

[AlvinL]

my battery has low , and cause my phone shutting down. i'm charge it , and i'm turn it on.

after that , i want to open my lockscreen . when i put my passcode , it was incorrect.

what should i do ?