c4 marshmallow update problem (process com.andriod.phone has stopped)

[Joker_Broker]

i just updated my c4 right now to marshmallow and IT DOESNT WORK ...keeps telling me every 1 sec ( Unfortunately , the process com.android.phone has stopped. ) i keep pressing ok and the message keeps popping up every goddamn second please help fast i cant use anything at all

[Jake-SonyXperia]

Hi @josejosejose,

Welcome to the community,

Sorry to hear about this issue, it sounds like the install may not have installed correctly. 

To help clear some data on your apps, try booting to Safe mode and see if the issue continues or not.

safe mode

Please let me know how it goes.

[josejosejose]

Tricky, with the error message to be removed every 2 secs. But will try - this doesn't delete any personal stuff does it?

[Jake-SonyXperia]

This does not delete personal data, it does, however, remove some cached data, such as login details for Facebook and apps the like. So you will need to log back into some applications.

The Safe mode boot can be done when the phone is powered of as well, this is documented in the link I supplied.

Good luck.

[josejosejose]

I had to ring the 1300 number, the alert every second made it so difficult to do anything about the problem! Safe mode alone wasn't enough, had to go online to get repair done, which took a lot longer than the 10 minutes I was told. Yet to find out what I have lost, especially of messaging on apps etc.

[Jake-SonyXperia]

Sorry to hear that, the software repair process is generally around 15 to 30 minutes, it really depends on your internet connection. You are able to perform a backup prior to the software repair, this is what Xperia Companion offers, however, it may not have been feasible given the state of the device.

[WFuria]

My C4 had the same issue when I upgraded.
After perform a factory reset, apparently started to work fine.
But when I connect with the car Bluetooth the phone can't keep the connection and lost connection. Then I have to manually connect again.
Happens frequently.
Can I downgrade to Android 5? It was much better than new marshmallow

[floflo61]

Hello,

I have done the android 6.0 update on my Xperia C4 and then I have continuously the message "Unfortunately the Process com.android.phone has Stopped- Solved", what can I do to solve this problem ?

Thanks for your answers

[itsarvindhere]

Well, there are some steps that you can try to fix this error. You can either Wipe Cache and Data of Phone app, Do the same for Sim TOOLKIT app, Wipe Cache Partition, Factory Reset or Change Battery Optimization settings to FIX Unfortunately the Process.com.android.phone Has Stopped Error