KD-49XE8396 TV. wifi not connected message on screen

[Sean_Mc]

Hi there,

Please see the following support article here regarding the Wi-Fi connection.  Let me know how you get on.

Best wishes,

Sean

[MaffMaff]

Hi Sean,

Have gone through all links and checked connection.

Wireless device on TV is found

Local access OK

Internet access OK 

Connection method is wifi

All the above found under network status.

Wifi has no internet access though even though other devices are working around it.

3 different BT engineers have no answer. Network is ok as are speeds etc.

[HannahEd01]

Hi MaffMaff , I posted a response on your other comment, let me know if it helped.

[farhakhti]

Yes, thank you very much for clear information, you are a good man