Can't apply firmware update to XR-55A95L Bravia TV

[dyvroeth]

I keep getting an "Updated software is available" message on the screen of my fairly new XR-55A97L TV.  Using the "simple" remote control I press OK and get told "Preparing the software update" - all good so far.  A short while later I get a message saying "Update complete, will be applied after TV is switched off".

I have switched it off with a short press of the ON/OFF button and the software has NOT been applied after re-start, as I get the same "Updated software is available".  So, I do it all again.

This time, I switch the TV off with the hardware button on the back, near the USB ports.  Same thing.  Software has NOT been applied after re-start, as I get the same "Updated software is available".  So, I do it all again.

I have done this 5 or 6 times now, getting the update available message but without the software being updated on this decidedly non-intuitive XR-55A95L user interface.

Can anyone help me understand what I am doing incorrectly, please ?

Dyvroeth

[daveyh64]

It may be that you are interfering with the update process by switching off/ restarting the TV yourself.

Leave the update process to do the restart.

Or you can download the update to your computer and then transfer the update to a USB stick and apply

the update that way rather than rely on the over the air method.

click on the link below.

https://www.sony.co.uk/electronics/support/oled-tvs-android-a95l-series/xr-55a95l/software/00299239

[LightFoot]

Hi @dyvroeth   I personally would factory reset the TV and temporary remove all inputs to try a complete fresh start. You never know if something is running that is interrupting the update.

[dyvroeth]

Thanks for

:

1) Replying

2) For the link to the explicit firmware patch I have been trying to apply.

I'll give what you suggest a try.

[dyvroeth]

Thanks for replying.

I won't be going down this path, but thank you for suggesting it.

The installer should know it is about to install and it should automatically put the hardware in a state to receive it; if that means stopping running software or cancelling recordings, so be it - I have asked for the UPDATE, after all.

I have been burnt so many times with "Factory Reset":

1) there's no facility to "Save Current Configuration" beforehand and no "Restore Original Config" afterwards, that you can never get the box to behave the way you want it to again.

2) It will likely trash all my account subscriptions and credentials (again, no save/restore offered).  Why does Sony think I have nothing better to do with my life than thrash about in the innards of its supposedly "consumer" electronics ?

But thanks for the thought, anyway.

[LightFoot]

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@dyvroeth wrote:

Why does Sony think I have nothing better to do with my life than thrash about in the innards of its supposedly "consumer" electronics ?

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Hi @dyvroeth   Is that what Sony told you?