topic Re: Electric shock from KDL-42W705B edge around screen. in Other TVs

Electric shock from KDL-42W705B edge around screen.

barfyfe — Thu, 10 Jul 2014 19:32:42 GMT

I'm getting a small continuous shock from the edge of the screen, I'm wondering if anyone else has had the same problem with any other Sony TV? It's only 1 month old and I don't know if it's always had the fault as I've only noticed it just over a week ago. It doesn't matter if it's plugged into the wall socket or a power bar, the fault is always there.

Re: Electric shock from KDL-42W705B edge around screen.

Pascale_F — Thu, 10 Jul 2014 20:03:50 GMT

Hi there barfyfe,

Unfortunately, I need to ask you to please switch off and unplug your television, as this definitely should not be happening. I have escalated this to Sony and it would be best if you could Contact Sony Support asap tomorrow morning.

Many thanks,

Pascale_F

Re: Electric shock from KDL-42W705B edge around screen.

barfyfe — Thu, 10 Jul 2014 20:24:52 GMT

I've already contacted Sony customer support and so far all they've done is send me a list of questions! I knew myself to turn off the tv and discontinue using it but I've had 3 emails from Sony and they haven't advised me to stop using the tv!

Re: Electric shock from KDL-42W705B edge around screen.

Anonymous — Thu, 10 Jul 2014 21:49:00 GMT

Hi there

Unless you purchased the TV directly from Sony, I wouldnt worry too much about Sony Support. Talk to the retailer you purchased it from and arrange an exchange (it might be easier that way).

But certainly follow Pascale_F advice, turn it off.

Cheers

Re: Electric shock from KDL-42W705B edge around screen.

gofrost — Fri, 11 Jul 2014 09:19:17 GMT

This might just be static electricity,i assume that the tv is on a carpeted floor if so switch off and unplug and see if you get same reaction after you have walked across the room.If there is an earth leak the mcb should trip but if in doubt always follow previous advice.

Re: Electric shock from KDL-42W705B edge around screen.

barfyfe — Fri, 11 Jul 2014 21:51:22 GMT

I don't have any carpet anywhere near the tv, my living room has a wooden floor and it sits on a wooden tv cabinet, the wiring in the house was checked 6 months ago as part of a home safety check I had done, I wish it was as simple as static building up, I've stopped using the set as soon as the fault occurred and now I'm just waiting on Sony replying to my latest email, it's just a waiting game now!

Re: Electric shock from KDL-42W705B edge around screen.

Anonymous — Tue, 15 Jul 2014 20:59:44 GMT

Hi @barfyfe

Just following up this thread to see if your issue has been dealt with and resolved?

Cheers

Re: Electric shock from KDL-42W705B edge around screen.

barfyfe — Tue, 15 Jul 2014 21:09:27 GMT

Unfortunately not, I've been on the phone to Sony a couple of times and I'm always told that a manager is to call back within a hour but as yet they haven't bothered their arse to call back. I thought that by going direct to Sony that it would alert them to a issue in a new model and that they would have the problem sorted out quickly, I guess I'll just take it back to the retailer, I might actually get some decent customer service!

Re: Electric shock from KDL-42W705B edge around screen.

Anonymous — Tue, 15 Jul 2014 21:31:29 GMT

Thanks for the update Barfyfe.

Your issue has been flagged with Sony, and I have also gave them a polite nudge/push as well.

Cheers

Re: Electric shock from KDL-42W705B edge around screen.

barfyfe — Fri, 18 Jul 2014 05:54:44 GMT

Just a wee update, Sony are now sending out an engineer to my home. It's been a bit disappointing to say the least having a new TV just sitting unplugged as it was not very safe to use!

Re: Electric shock from KDL-42W705B edge around screen.

jumpsuit — Fri, 18 Jul 2014 09:54:06 GMT

Let's hope he's wearing rubber soled shoes

Re: Electric shock from KDL-42W705B edge around screen.

paulmurphy68 — Wed, 23 Jul 2014 07:56:17 GMT

just purchased the same tv and have the same problem. I took the first one back to argos which is where it is from and had an identicle replacement. Exact same problem. Ive sent sony a mail this morning and will follow up with a call. We have no carpet and our wiring is brand new

Re: Electric shock from KDL-42W705B edge around screen.

barfyfe — Thu, 24 Jul 2014 11:00:10 GMT

It looks like a fault with this model then, I was getting paranoid because it looked as if it was only my set! I even paid an electrician to come last weekend to recheck my wiring to make sure I hadn't a faulty earth! I'm still waiting on an engineer contacting me to arrange to visit, so since I first reported this to Sony I've had a £600 paperweight sitting in my spare room!

Re: Electric shock from KDL-42W705B edge around screen.

paulmurphy68 — Wed, 23 Jul 2014 08:09:38 GMT

Im on the phone to them now.... I dont mind taking it back... again.... but its more than a coincidence!

Re: Electric shock from KDL-42W705B edge around screen.

barfyfe — Wed, 23 Jul 2014 09:45:51 GMT

I've be on the phone to Sony 5 times now, I'm getting a bit fed up at being passed around, I was really pleased with the TV until I discovered the fault, well it was one of my wee lads discovered it when he was reaching under it to get his dummy, he starting crying and I couldn't work out why, that was until I reached over to turn on a lamp behind it and got a wee sick myself! If this is a common occurrence I can see a recall taking place!

Edited: swearing.

Re: Electric shock from KDL-42W705B edge around screen.

Anonymous — Wed, 23 Jul 2014 12:52:57 GMT

@barfyfe

A Sony Engineer should have either called you by now, or will be calling you very shortly to arrange an onsite visit I believe.

I forgot to mention, the for the onsite visit, the company is called "Craigavon TV"

Cheers

Re: Electric shock from KDL-42W705B edge around screen.

Anonymous — Wed, 23 Jul 2014 12:51:49 GMT

@paulmurphy68

Hi there

Sony have requested the serial number of your TV. Can you please PM (Private Message) me that serial number so I can pass it on.

Thank you very much.

Re: Electric shock from KDL-42W705B edge around screen.

Anonymous — Thu, 24 Jul 2014 11:12:06 GMT

Hi All

The 'electric shocks' are nothing more than a slight build up of static electricity. This is not harmful and it is safe to use your TV. This is probably due to the fact that the TV uses an external power brick. If the voltage does not exceed 24V (international standard), it is not required to be 'earthed' - this is why there is some static electricity.

To be clear, It is safe to use your TV

Hope that helps.

Cheers

Re: Electric shock from KDL-42W705B edge around screen.

barfyfe — Thu, 24 Jul 2014 11:49:17 GMT

It may be harmless but try telling that to my wife!

When she found out that it gave one of my toddlers a wee shock she was furious!

If this can't be corrected then I will be getting rid of the unit and going for my second choice, the panasonic equivalent. I just can't have my twin toddlers getting shocks from my TV, they cry enough as it is!

Can this (harmless) fault be fixed?

Re: Electric shock from KDL-42W705B edge around screen.

Anonymous — Thu, 24 Jul 2014 12:04:53 GMT

Hi there barfyfe

I can fully understand you (and your wifes) position on this matter. I would probably feel and do the same.

Unfortunately, to my understanding, as this is the design of the TV - it cannot and will not be resolved.

My rule is the following : If you are not happy with the product you have purchased (ie this TV), take it back and get a product that you will be happy with.

Just to make it clear - Im not a Sony employee, merely one of you guys and wish you all the best on whatever you decided.

Cheers