topic Re: Experia Tablet Z SGP311 in Tablets

Sony xperia tablet z SGP311

allscrewedup — Tue, 27 May 2014 13:53:43 GMT

Hi Johan

Alexdon suggested I mail one of the staff in an effort to resolve a problem I have encountered.

Sony Xperia Tablet Z SGP311. Android 4.2.2, Build no 10.31.C.0.136, using Gmail 4.3.1

Posts made on support forum for tablet Z/Z1, posts made by "allscrewedup", advice given by

moderator Alexdon + 1 other user have so far not resolved the situation.

May I refer you to the posts for further information, and this will give you the position thus far.

Can you offer any advice please??

Regards

allscrewedup

Experia Tablet Z SGP311

allscrewedup — Sun, 25 May 2014 14:14:41 GMT

Hi guys

Purchased an Experia tablet Z SGP311 for the wife at Christmas....she loves it, however the other day came to

me with the question: "How do I empty the Bin after deleting emails"

I thought it would be simple....cannot find out how to do it and the manual is of no help either.

Can someone tell how to empty the "trash can" in Google mail please??

allscrewedup

Re: Experia Tablet Z SGP311

_alexdon_ — Sun, 25 May 2014 14:24:43 GMT

Simply go to Bin,tap on the 3 dots in the right corner,empy trash.

Re: Experia Tablet Z SGP311

allscrewedup — Sun, 25 May 2014 21:10:20 GMT

Thank you Alexdon for the reply, sadly that did not work though.

If I tap the three dots top right it gives me a drop down menu with : settings, send feedback or help.

None of these will provide a solution. I can shift the trash to the spam folder and back but not to delete

or empty the bin totally. The system is standard Gmail with Android 4+ if that means anything to you.

On the plus side.....I am slowly becoming Android conversant

Regards

allscrewedup

Re: Experia Tablet Z SGP311

_alexdon_ — Sun, 25 May 2014 21:36:10 GMT

How about if you drag from left to right and select all mail.After that,delete one of the emails and try my suggestion again.

You could also try settings-apps-all-gmail,force stop and clear data.

Re: Experia Tablet Z SGP311

allscrewedup — Mon, 26 May 2014 11:12:24 GMT

Good morning

I have just spent the last 2 hours trying to fathom this one out.

It sems to make no difference whatever the settings, either in gmail, or in google settings.

I have 14 mails stuck in the BIN with seemingly no way to delete them.

I can move from BIN back to INBOX, and then delete by selecting bin or by right swipe....of

course it goes back into the BIN (catch 22 situation).

This is becoming very frustrating. Are the mails "archived" and therefore unable to be deleted ??

Simple answer to this is I dont know.....if the answer is yes then so far I have not found a way to

"un archive" them.

Your patience is appreciated, I`m sure there is an answer somewhere.

Regards

allscrewedup

Re: Experia Tablet Z SGP311

Prasadm1 — Mon, 26 May 2014 15:07:51 GMT

Hi,

This seems a bit strange.. Ok, please click on the bin folder but do not select any mails in the bin. Then try the 3 dots on the right top corner. Do you then get the options empty trash, and refresh ? The "Empty trash " should empty the bin. If not could you check the version from settings, about,. ?

Re: Experia Tablet Z SGP311

allscrewedup — Mon, 26 May 2014 17:44:43 GMT

Thanks Prasadm for the interest in this one:

Ok taking your mail I have the following information:

Confirmed the device is SGP311

Android 4.2.2

Build No 10.31.C.0.136

Top right on INBOX, I have 3 vertical dots

Ditto Bin , ditto

Interestingly all 14 mail are either from Google or Youtube (edvertising mail) with 2 from this Forum.

If I select BIN (no mail selected) tap 3 dots gives me a drop down menu of:

Settings

Send feedback

Help that is all

If I select ANY mail in the Bin (list on left) and viewing pane on right,

tap 3 dots will give me the drop down menu of:

change labels

mark as unread

mark as important

report spam

report phishing

refresh

settings

feedback

and help (no trash, empty trash or anything else)

The downloaded manual I have is for the SGP321/SGP351 (but appears to be exactly right for this model also)

So at the moment I still have 14 mails stuck in the bin with seemingly no way af deleting them other than resetting the whole tablet back to factory settings (which I am loathe to do at this time)

Any help would be much appreciated.

Thanks

allscrewedup

Re: Experia Tablet Z SGP311

kristy19 — Mon, 26 May 2014 18:05:49 GMT

When will be android 4.4.2 on my xperia tablet z???

Re: Experia Tablet Z SGP311

_alexdon_ — Mon, 26 May 2014 19:29:17 GMT

This seems a little strange.You should try to contact a staff member.Was gmail updated lately?

Re: Experia Tablet Z SGP311

allscrewedup — Mon, 26 May 2014 21:16:00 GMT

There has been no updates to the best of my knowledge since purchase. My wife certainly

wouldn`t have a clue how to do it, have to admit I am starting to struggle a little.

Give me a "normal" computer any day.

allscrewedup

Re: Experia Tablet Z SGP311

_alexdon_ — Mon, 26 May 2014 21:24:01 GMT

It is strange because I have tried on Z1 gmail and I can empty the bin folder.Would you try to uninstall updates for gmail?

Re: Experia Tablet Z SGP311

Prasadm1 — Mon, 26 May 2014 23:16:05 GMT

Have you tried settings , apps, gmail ? There you can see the version of gmail, and can delete cache, and delete data.

If none of this works, then you can login to googlemail on web snd empty trash that way. Sorry, I am running out of options with gmail app, unless someone else comes up with a better idea. (meaning short of wiping the tablet, hope you wont have to do that)..I have version 4.8 of gmail, and has never come across this scenario..

Re: Experia Tablet Z SGP311

allscrewedup — Tue, 27 May 2014 11:27:16 GMT

Good morning Prasadm and Alexdon

This tablet is using Gmail version 4.3.1

I have tried for an hour again this morning and have got nowhere.

I have found in Google Help/Gmail To delete a message click the BIN and move message to the Trash folder (we know how to

do that) It goes on to say "after 30 days in the Trash folder, the message will be permanently deleted"

Again under Gmail Settings and "Buttons in your Gmail" It tells me to hover over the label list on left under COMPOSE button

click MORE, select TRASH click delete forever, click empty trash on the link above messages.

(me) to enter the COMPOSE mode....I have to select the small envelope+ icon at top centre, this will take me to the Compose

mail page.............hovering over or tapping COMPOSE DOES NOT produce a drop down menu as suggested so there is no

way I can enter the Trash emptying options.

Tapping the Compose button takes the page back to the previously selected page/i.e. inbox etc.

It just seems crazy to me that there is no apparent way of deleting this stuff.........other than leaving it for 30 days

to fester in the trash can ???? Makes no sense to me.

allscrewed up

incidentally your efforts in trying to help really ARE appreciated.

Re: Experia Tablet Z SGP311

_alexdon_ — Tue, 27 May 2014 12:12:38 GMT

You should contact a staff member,see what he suggests:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Re: Experia Tablet Z SGP311

allscrewedup — Tue, 27 May 2014 13:37:09 GMT

Hi Alexdon

Thanks for the info, I`ll give one of them a try and see where it takes us !

I will come back to the forum for others if there is an outcome.

Thanks again

allscrewedup

Re: Experia Tablet Z SGP311

_alexdon_ — Tue, 27 May 2014 17:18:17 GMT

Sure,keep us updated.

Re: Experia Tablet Z SGP311

johwhite30 — Tue, 27 May 2014 18:07:58 GMT

Can you empty the bin when logging into Gmail on a computer? Emails that have been deleted (and gone to the bin) should be automatically deleted after 30 days.

Re: Experia Tablet Z SGP311

allscrewedup — Tue, 27 May 2014 20:38:11 GMT

Hi jw02179

You are a genius !!!

I would not have thought to log into gmail from this computer, I did as you suggested,being a stranger to

gmail and once I navigated my way round it..........

I was able to delete ALL residual mail in the trash can with ease and as had previously suggested via this forum.

Various avenues to delete mail are all on the main computer, but not on the tablet (so why the difference)??

I cannot answer that one......but problem fully resolved!

Thanks guys for your time and patience, appreciated.

regards

allscrewedup