topic Re: Sony Saga in PCs & Accessories

Sony Saga

apierc1 — Fri, 13 Oct 2006 12:57:37 GMT

Hello people,

So following on from my update in my Club Vaio Expert i rang Vaio link last night after no updates after being promised twice to be called back and not being, i spoke to another gentleman yesterday afternoon, who informed mke that all parts I listed before had been replaced, the laptop had been moved to the end of line for testing, upon where it came up with a blue screen and hence failed it's test, so the guy told me he would investigate whats was going on and give me a call at about 11.30 this morning as I will be in a lecture in 5 minutes from 2pm to 5pm, yet per usual, no call, this is rather infuriating me, I am going to call back, what might have to be monday now, and if i can't get a reasonable answer on the progress or can be informed that my vaio will be returned by wednesday I will have to either ask for a manager or demand some kind of loan laptop from Sony while mine is being repaired, they are really trying my patience at the moment, especially with their lack at following through what they say they will do.

Re: Sony Saga

kee-lo_ — Fri, 13 Oct 2006 18:39:32 GMT

Sounds bad mate, not trying to defend Sony but I'd rather they'd fix it perfectly than a rushed job.

Hope you can find a laptop for now.

Re: Sony Saga

Reaver — Fri, 13 Oct 2006 21:58:43 GMT

To be honest, I'm losing faith in Sony. Everything I buy, I look at the Sony brand first but over the past couple of years, it seems to me that Sony have given up on it's customers and is just around to make money. I hope they pick themselves up and look after the people who give them their hard earned money for their goods.

I've started looking/buying certain Samsung branded items now. The quailty of their stuff has increased quite a bit over the years and they don't fob their customers off.

Re: Sony Saga

kee-lo_ — Sat, 14 Oct 2006 12:53:02 GMT

Plus they have an excellent dead pixel policy

Re: Sony Saga

Reaver — Sun, 15 Oct 2006 15:21:23 GMT

Do Samsung make a laptop? (Sorry for the off topic question)

Re: Sony Saga

AliClifton — Sun, 15 Oct 2006 15:25:24 GMT

ye i think so, google around im sure you'l find one

Re: Sony Saga

apierc1 — Sun, 15 Oct 2006 15:34:03 GMT

Yes they do, or they deffinately used to, my mate had one,

hmm yes dead pixel policy,

I'm on my fourth Sony PSP at the moment, and this one only has 2 deffective pixels, one is not very noticable, but the other is red and nearly right in the middle of the screen, so is nearly always in my line of vision, I'm phoning HMV tomorrow to see if i can get this unit exchanged, I want to get a black one instead to see if it's a dodgy batch of white PSPs but I'm doubtful HMV will exchange my PSP as it only has 2 deffective pixels, not the required 5.
I don't mind if there is one or two around the edge of the screen, but basically dead centre is not on, if I can't get it exchanged I'm going to write to Sony Corp, Hopefully in Japan or wherever their Main head office is as for a product that costs essentially £150, which is not really cheap, having these deffective pixels (on all the PSPs I have had so far) really isn't on. Does the Nintendo DS have the same pixel policy and problem? Do other Laptop manufacturers have the same Pixel problems? not that I know of anyway, but I do plan to investigate for my letter to Sony, my dell palm top has no deffective pixels, also if my laptop comes back with its new screen with deffective pixels there will be hell to pay because my laptop did not originally have any deffective pixels.
I am just so annoyed at it all at the moment, yes Kee-Lo I would prefer to get it back with good quality repair work than a rushed job, but Sony should keep in touch with the client on how the repair is going, why it has taken over 2 weeks as this helps to reassure the customer that their item is being worked on and that something is happening. Fingers crossed I can get a PSP without red eye, I might even write to Sony if I do get it changed because it's just poor quality manufacturing. especially to get deffective pixels in the middle of the screen.

Everytime i wirte it seems to be an essay, nevermind

Re: Sony Saga

jumpsuit — Sun, 15 Oct 2006 16:32:58 GMT

I know - you lose me after 2 lines LOL

Re: Sony Saga

apierc1 — Sun, 15 Oct 2006 16:41:27 GMT

well Hopefully I have found something in the way of an article talking about Sonys dead pixel poilcy. They say

The Sony representative suggested that PSP owners who encounter the pixel issue try the device "for a week or two" to see if it continues to bother them.

So with my annoying red pixel, I think this falls under this brackett? Cos it really pi@@es me off, especially paying FIFA 07 where the pitch is green and there is this red pixel looking back at me. Strnage thing is, I'm on a uni computer, and surprise surprise there are no deffective pixels on the screen. I might take the article in and try and force HMV to replace the PSP, unless they make me go to Sony

Re: Sony Saga

apierc1 — Sun, 15 Oct 2006 17:00:05 GMT

Oh, and also on this subject, although I know this will sound extreemly sad, I can't control it, last night I actually dreamed about the deffective pixels on my PSP, if that isn't causing an interference in my enjoyment of it, I don't know what is?!

Re: Sony Saga

Resonate — Sun, 15 Oct 2006 17:12:41 GMT

Whats next ps3 in ur bed, possibilites areyour brain has been frazeled due to the continuos exposure to screen resolution.

Re: Sony Saga

apierc1 — Sun, 15 Oct 2006 17:16:08 GMT

The PS3 isn't out yet, I don't think if I had one id take it to bed though, I don't think it would offer me much

Re: Sony Saga

kee-lo_ — Mon, 16 Oct 2006 12:56:20 GMT

The PS3 isn't out yet, I don't think if I had one id take it to bed though, I don't think it would offer me much

Last I heard was March

Re: Sony Saga

jumpsuit — Mon, 16 Oct 2006 14:07:21 GMT

2008 :smileygrin:

Re: Sony Saga

apierc1 — Mon, 16 Oct 2006 14:15:34 GMT

Of course the PS3 is to use Blue Ray isn't it? as if I rememebr the problem with release is problems with it or at least with its manufacture. Well I saw an interesting discussion on Working Lunch (BBC2) today about the emergence of Blue ray and another competing system (forgive me for not being too sure what it is) and the situation was compared somewhat to the Beta max, VHS battle of the '80s. The advice given by a technology reveiwer was for consumers to keep clear as we are mostly happy at the moment with DVDs and in general unless you have a massive tv with HD you wont be able to notice any decernable difference between the DVD and Blue Ray formats.
So of course here comes the problem as was discussed, people buy one or the other format of the new devices and then in a year or twos time there is convergence and one system will become basically obselete. So is this not worrying for the Sony laptops that are comming with Blue Ray drives instead of DVD Drives, yes maybe they are the cutting edge of data reading and storage technology, but if Blue Ray is dmped a year or two down the line you will either find nothing is avaliable on Blue Ray or what is avaliable is extreemly expensive!
I'm not saying Blue Ray is not a good piece of hardware, but at the moment it is hideously expensive (over £1000 for a Blue Ray player0 and really it has a very uncertain future, why should the consumer move away from DVDs when they offer very good quality and are such a widely used format.

Discuss ........ :smileygrin:

Re: Sony Saga

apierc1 — Mon, 16 Oct 2006 14:26:08 GMT

Hello,
Just an update on my laptop repair, it now says on the tracker

Dear visitor, your VAIO is being repaired at this very moment

Following parts were replaced :

ASSY LCD (BR-WLAN)(Q)(S)(WHITE)
KEYBOARD UNIT (GB)

Right I'm confused...... what is going on, last time I looked it said that the following parts had been replaced...
MS01 THERMAL SHEET
MS02 PWA ALL (FOR LOW)
ASSY LCD (BR-WLAN)(Q)(S)(WHITE)
KEYBOARD UNIT (GB)

Now what are they up to
does this mean they have had to replace the two parts listed again?(as in like whats listed is a new repair sheet?) does it mean they have put back in the old
MS01 THERMAL SHEET
MS02 PWA ALL (FOR LOW)?
or does it mean that the y have removed the replaced
MS01 THERMAL SHEET
MS02 PWA ALL (FOR LOW)?
and are now going to put in new parts again? This was boiling my piss, now my piss is pure vapour

Re: Sony Saga

apierc1 — Mon, 16 Oct 2006 20:39:38 GMT

Oo I got a phone call from I think it was an assistant manager supervisor or something (It should have been the managing director or something) from Vaio-Link, she apologised for the lack of convicion of their operatives not calling back when they said they would, and told me what was happening with my laptop (although she didn't offer me any free stuff for compensation ) and she said she will ring me back on Wednesday (I think she just wants to flirt with me on the phone really) and that I could have my laptop back on Wednesday, maybe thursday, I wait with baited breath....

Re: Sony Saga

kee-lo_ — Tue, 17 Oct 2006 15:49:47 GMT

Lets hope you do get it back on Wednesday

Re: Sony Saga

apierc1 — Tue, 17 Oct 2006 15:56:25 GMT

Well I got my 5th PSP today, I changed it for a black one this time, and fingers crossed it seems ok only 3 dead pixels, but they are at the edge of the screen and can only be seen when its's a black background. I will give it a more thorough 3 times over later.

Re: Sony Saga

kee-lo_ — Tue, 17 Oct 2006 15:59:50 GMT

Sounds like you've finally hit the jackpot (though 0 dead pixels would have been nicer!)