topic Re: Sony Support??? in PCs & Accessories

Sony Support???

gbleach — Tue, 06 Nov 2012 07:31:42 GMT

Don't know if you can really call it support??

Has anyone else had problems with the lack of response? I have now emailed them on 3 occassions after experiencing problems with my 'all in one sony VPCJ2', and have recieved no response. I did try posting on this forum but the answers did not help. Very poor from what used to an excellent service.

Sony Support???

Blencogo — Tue, 06 Nov 2012 10:25:02 GMT

Where are you emailing? Vaio Support is differrent from Sony Support.

Is your Vaio still within Warranty? Follow these steps to contact Vaio Support. Most people have success with a phone call.

Support (at the top of this page)

Online Support

Vaio and Computing

Enter your Vaio's Serial Number to reach the contact options page.

I remember seeing your post. If your model is eligible for the Sony Upgrade then you should apply for the disc - this will reinstall the Sony software (drivers and utilities) after the Windows 8 Upgrade.

Reading the FAQ page, it seems Sony will only support a 'migration' to Windows 8 from Windows 7 - so you may have to revert to Windows 7 for the process to work. It appears a 'Clean Install' is not supported. Probably because the software is mostly Updates to existing software. You could possibly do a clean install and reinstall ALL the Windows 7 Drivers first but some may not be available for download..

What is your full Vaio Model? Have you looked on the Support pages for your model for Windows 8 Drivers and Utilities.

If I look at the Support page for my 18 month old Vaio, Windows 8 Updates are there - including Vaio Care 8 Updater, which I guess will only work after a migration as the original Vaio Care needs to be installed.

I guess most of your problems have arisen by installing Windows 8 before adequate support has become available.

Re: Sony Support???

122Alex — Fri, 15 Dec 2017 18:18:08 GMT

Hey

Am using sony vaio vgn-fe21m

I need help to get my onetime password

Who can help me please i need to gwt back my laptop ♡ :'(

Re: Sony Support???

Blencogo — Sat, 16 Dec 2017 10:01:05 GMT

You will need to telephone Sony Support for help with a 'one-time' password.

http://services.sony.co.uk/supportmvc/en/Contact/Email?pdp=vgn-fe21m&cat=laptop-pc-vgn-series&cpint=spt-footer_contact