topic Re: HUGE GRAPHIC CARD DRIVER PROBLEM in PCs & Accessories

HUGE GRAPHIC CARD DRIVER PROBLEM

akito47 — Sat, 01 Jul 2017 23:53:44 GMT

I have a VAIO laptop:

Series number: 27542764 5001369

Product name: VPCSB1X9E

The problem is, I accidentally uninstalled all graphic card drivers and now I'm stuck with the Standard VGA Graphic Adapter. I want to be able to use the graphic card i have on-board again.

*Update: My graphic card (AMD Radeon HD 7400M Series, finally appears on the device manager. I tried using VAIO CARE again, the list of drivers managed to load this time and i selected to reinstall the AMD graphic driver but it gets stuck in 35% or 41% for more than an hour so i just terminate the task.

On my device manager, in the display adapters there are 2 options (AMD Radeon HD 7400M Series (the one i want to use) and Standard VGA Graphic Adapter) I tried disabling the VGA one so I end up using the other one but once i restart it it tells me this:"No AMD graphics driver is installed, or the AMD driver is not funcitoning properly. Please install the AMD driver appropiately for your AMD hardware". I already tried updating the driver software for the AMD graphics card by right clicking it on the Device Manager, but it didn't work. Everytime i restart my laptop after supposedly installing the updated driver software the same message appears.

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

Blencogo — Sun, 02 Jul 2017 22:43:23 GMT

This model uses a Hybrid AMD/Intel Graphics driver which allows switching between the AMD and Intel Graphics when using Windows 7 64-bit. To select the AMD Graphics, select 'Speed' as the graphics mode.

You will find this Hybrid Driver on the downloads page for your model:-

https://www.sony.co.uk/electronics/support/vpc-series-vpcsb1-series/vpcsb1x9e/downloads/Z0000021

Are you using Windows 7 Pro or have you upgraded to another version of Windows?

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

akito47 — Mon, 03 Jul 2017 00:11:20 GMT

iHey,

I'm still using the windows 7 pro haha and btw i managed to upgrade the Standard VGA Graphics Adapter to the Intel(R) HD Graphics 3000 through a windows update.

So I'm assuming the AMD card is better no? It is now on "Speed" but I'm still using the Intel card (checked through dxdiag) because the AMD card is currently unresponsive. Would it start being available if i download the hybrid driver you suggested me? If not what else could i do?

*side question: How can i fix FPS drops from happening in a game when they didn't use to happen before? (Kind of the reason I got into this whole mess.)

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

Blencogo — Mon, 03 Jul 2017 21:29:07 GMT

You are probably dropping frames because the Intel Graphics are very much inferior to the AMD Graphics. The Intel Graphics are useless for any sort of gamneplay.

I would download and install the Hybrid Driver.

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

akito47 — Tue, 04 Jul 2017 01:43:08 GMT

No, yeah, but I was suffering from FPS drops even when I was using the AMD graphics card. So I was wondering why i had FPS drops while using the AMD graphics card while playing when before I used to have none.

I'll try downloading the hybrid driver and see if the AMD graphics card becomes available and functional.

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

akito47 — Fri, 07 Jul 2017 17:37:38 GMT

Okay, I downloaded the graphics driver from the link you sent me and followed all of the steps, but nothing happened when I restarted my laptop. No error or success was displayed when I restarted the laptop. I just know that when I switch between 'STAMINA' and 'SPEED' still nothing happens. In both cases the graphics card used is the Intel HD graphics 3000. Is there anyway I can activate the AMD Radeon graphics card when I switch to SPEED how it used to be when I first bought it?

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

akito47 — Fri, 07 Jul 2017 18:28:43 GMT

Both graphics cards appear in Display Adapters in the Device Manager. No matter what I do the AMD Radeon graphic card is still unresponsive (i tried downloading the driver from the link you sent me as an administrator, and followed all of the steps). Should uninstall the AMD graphics card from the Device Manager and try downloading the driver again? In any case, what else can I do? Do you need any more info about my situation or maybe a screenshot to help me further? I just don't know what else to do to make the AMD graphics card to work again.

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

Blencogo — Fri, 07 Jul 2017 23:37:01 GMT

Unfortunately, I do not know what else to suggest.

Did you set the Vaio to 'SPEED' mode before installing the hybrid driver? I believe it can only be installed in speed mode.

Did you uninstall any other drivers or Sony Utility programs?

As I'm sure you have guessed, I have never needed to reinstall a hybrid driver.

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

akito47 — Sun, 09 Jul 2017 04:49:52 GMT

Yes, I did set the VAIO to SPEED before reinstalling.

Okay, let me give you a little bit of backstory as to how this happened. I tried updating my AMD driver from the AMD website (big mistake), it ended up being worse. So, I immediately went to control panel and uninstalled the latest thing that had been installed to go back to how it was before. When I tried to uninstall it, it told me if i wanted to uninstall all versions (by mistake i pressed yes) after that the AMD graphic didn't go to how it was before, it stopped working altogether. (I believe the program named I uninstalled might have started with Microsoft Visual C++) I say this because now, I went to sonyvaiodriver.com, searched my laptop's preinstalled graphic driver. Everything was going well until the installation failed. I pressed view logs and got this.

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

akito47 — Sun, 09 Jul 2017 04:52:51 GMT

I can send more screenshots if you need it to help me solve my problem.

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

Blencogo — Mon, 10 Jul 2017 18:48:48 GMT

This is going to be difficult without knowing exactly what has been uninstalled. You should have the following 32-bit and 64-bit Microsoft Visual C++ files installed:-

If any are missing, you will need to reinstall them.

The only ATi program installed is "ATi Catalyst Install Manager"

In Device Manager -> Display Adapters it should show BOTH AMD HD 6630M and Intel HD Graphics when in SPEED Mode but only the Intel HD when in STAMINA mode. Both will show as having an ATi driver 8.811.1.0

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

akito47 — Wed, 12 Jul 2017 19:51:02 GMT

Here is a screenshot of my programs related to Microsoft Visual C++, is there anything out of place? If so, what can i do about it?

I don't have a program called ATI catalyst Install Manager.

In Device Manager, as I previously mentioned in my replies, I have AMD Radeon HD 7400M Series and Intel(R)

HD 3000 Graphics cards, not the AMD HD 6630M and Intel HD Graphics. Btw, I tried toggling between SPEED and STAMINA but it doesn't make a difference, both display adapters appear in each case.

AMD Driver Version: 15.200.1062.1004

Intel Driver Version: 9.17.10.4229

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

Blencogo — Thu, 13 Jul 2017 21:26:20 GMT

I would guess that all instances of individual drivers for both AMD and Intel must be removed by uninstalling them all and any newly installed associated programs - and then the Hybrid driver should be installed to cover BOTH AMD and Intel graphics. Hopefully, this would also allow switching between the graphics choices.

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

akito47 — Thu, 13 Jul 2017 23:25:46 GMT

Would it be enough to right click both display adapters and uninstall them?

Do i install the hybrid driver from your link (the one that says Radeon 6630 and Intel Graphics although i don't have precisely those) or the one i found in sonyvaiodrivers.com for my mode?

should install and uninstall in safe mode or normal boot?

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

akito47 — Tue, 18 Jul 2017 05:35:47 GMT

Okay, so I uninstalled both of the graphics from the display adapters with their respective drivers and installed the hybrid driver from the sonyvaiodriver.com for my laptop model.

Now, I have the AMD Radeon(TM) HD 6470 and the Intel HD Graphics. I assume both are slightly worse versions of the ones I previously had on my device manager. Still nothing happens when I toggle between STAMINA and SPEED, but at least now the default graphic card is the AMD Radeon 6470 card which I assume is at least better than having the Intel HD Graphics 3000, which I used to have by default.

I am now unable to use the Intel Card at will, but that bothers me much less, so I guess the problem is partially solved. It'd be cool if there was a way to upgrade the AMD Radeon card from the 6470 to the 7400 I used to have tho.

The driver version for both of them is: 8.811.1.0 (as you previously mentioned it should be)

Re: HUGE GRAPHIC CARD DRIVER PROBLEM

Blencogo — Wed, 19 Jul 2017 19:50:52 GMT

Looking at the specifications for your Vaio model VPCSB1X9E, it shows the graphics as "AMD Radeon™ HD 6470M + Intel® HD Graphics"

https://www.sony.co.uk/electronics/support/laptop-pc-vpc-series/vpcsb1x9e/specifications