topic Rif.: Wrong serial number in BIOS after BIOS Ugrade in PCs & Accessories

Wrong serial number in BIOS after BIOS Ugrade

miketaylor7 — Thu, 24 Dec 2015 09:28:57 GMT

I have just bought this computer from a customer. I am trying to rebuild for my son for Christmas but have come across a problem. I have purchased the correct recovery media from EE and when I try the recovery I get a message stating that this machine cannot be recovered using this media. When I look in the BIOS I see that the model number is listed as VGN-XXX and the serial number is listed as 12345678-1234567. The UUID is listed as 00020003-0004-0005-0006-000700080009.

I have reset the BIOS to defaults and updated to latest version - R2040T5.

These details I presume are the reason that the recovery process does not recognize the computer type. Is there a utiity available that can help?

I have tried contacting Sony support every day for the last week and have no response from them!

Rif.: Wrong serial number in BIOS after BIOS Ugrade

Marino.Manolo — Thu, 24 Dec 2015 15:50:02 GMT

Hi @miketaylor7,

correct recovery, are you sure? Maybe an error between Windows Pro and Home?

Manolo

Rif.: Wrong serial number in BIOS after BIOS Ugrade

miketaylor7 — Thu, 24 Dec 2015 15:56:42 GMT

I am sure Manolo - it is Windows 7 Home Premium recovery media which is what the computer was running - it was ordered from EET Parts using the serial number of the computer. I'm sure it's to do with the fact that the model number is shown as VGN-XXX in the Bios

Rif.: Wrong serial number in BIOS after BIOS Ugrade

Marino.Manolo — Thu, 24 Dec 2015 16:13:40 GMT

At this point (BIOS upgrade, DVD unaccepted), you can try with an Windows 7 HP ISO, from DVD/USB.
After that you can download and install drivers, utilities and softwares from Sony support site.

Manolo