https://community.sony.be/t5/pcs-accessories/warranty-be-aware/m-p/1682455#M134261 <P>First of 4 aticles on Sony Warranty and Customer service should be released Tuesday - please log into kit guru to read</P> Sat, 05 Jul 2014 19:10:51 GMT terrybrown1 2014-07-05T19:10:51Z https://community.sony.be/t5/pcs-accessories/warranty-be-aware/m-p/1679533#M134230 <P>Before buying a SONY product please be aware that the warranty does not cover manufacturing defects i.e. if the product is damaged due to a design or manufacturing fault then the warranty is INVALID</P><P>&nbsp;</P><P>I have just had this quoted to me by Mr. Anderson in the "Customer Relations" team and when asked to speak to a his manager he advised that he is the manager and would not be able to put me through to anyone else to assist - So you also have to be Very aware of the limited escalation process they have available and the get out of jail quotes they like to utilise.</P><P>&nbsp;</P><P>Was offered a bone but decided against taking it as all I wanted was a unit that worked.</P> Tue, 01 Jul 2014 15:13:54 GMT https://community.sony.be/t5/pcs-accessories/warranty-be-aware/m-p/1679533#M134230 terrybrown1 2014-07-01T15:13:54Z https://community.sony.be/t5/pcs-accessories/warranty-be-aware/m-p/1682455#M134261 <P>First of 4 aticles on Sony Warranty and Customer service should be released Tuesday - please log into kit guru to read</P> Sat, 05 Jul 2014 19:10:51 GMT https://community.sony.be/t5/pcs-accessories/warranty-be-aware/m-p/1682455#M134261 terrybrown1 2014-07-05T19:10:51Z