topic Poor customer service from sony, no email address to chase up why your order is delayed in General chat

Poor customer service from sony, no email address to chase up why your order is delayed

dave.32 — Tue, 21 Aug 2012 15:08:15 GMT

Poor customer service from sony, hard to find a email address to find out where your order is or why it's delayed.

Re: Poor customer service from sony, no email address to chase up why your order is delayed

Blencogo — Tue, 21 Aug 2012 17:58:31 GMT

Hi Dave and welcome.

So that someone can point you in the right direction What product have you ordered? How/from where have you ordered it? Did you not have a confirmation email when you first ordered?

Re: Poor customer service from sony, no email address to chase up why your order is delayed

-Cass- — Fri, 24 Aug 2012 09:34:29 GMT

Good morning Dave.

I am sorry to hear your order has been delayed. As Blencogo suggests, the order confirmation email sent by Sony should contain an email address for you. If you could write to them, they will be able to reply to you with the information you request.

If you would prefer to contact Sony by phone and discuss this, please ring 0207 365 2413 and the customer service team will be happy to assist you.

I hope this helps you.

Re: Poor customer service from sony, no email address to chase up why your order is delayed

mikelotinga — Thu, 06 Sep 2012 14:31:58 GMT

Dave,

Not surprised to hear you're having problems with Sony. Their support is virtually non-existent and completely automated.

Hope you find a resolution but you may end up feeling the same way as me, i.e. going elsewhere.

Re: Poor customer service from sony, no email address to chase up why your order is delayed

tanterliser — Tue, 30 Oct 2012 13:55:38 GMT

I agree with Dave.why is there no email address. I waited on the phone for twenty minutes.in the end hung up thinking of my phone bill.

Re: Poor customer service from sony, no email address to chase up why your order is delayed

Gromatron — Tue, 29 Sep 2015 12:32:06 GMT

It is shocking and utterly unbelieveable that a company as large as Sony doesn't provide BASIC order history and tracking information. What a complete joke. You want me to part with £629 for a phone, but your can't provide me information or services that a two-bit cheap internet site CAN? SORT IT OUT, SONY.