topic Re: WH-1000XM3 stereo problem in General chat

WH-1000XM3 stereo problem

adiblanga — Thu, 31 Jan 2019 15:20:56 GMT

Dear sir/madam,
I bought Bluetooth earphones type WH-1000XM3
When I connect them to my computer, using Bluetooth, the stereo doesn't work, so the quality of the sound is very blurred and not sharp.
I have already tried to remove the device and install it again a number of times, but still it doesn't work well.
Please instruct me how to operate the stereo of the earphones in order to improve the sound quality.

Re: WH-1000XM3 stereo problem

Win_88 — Tue, 05 Feb 2019 14:26:32 GMT

Hi Adiblanga,

I think this may be more related to the application you're using or to the specs of your computer. Do you find issues when using the headphones with your phone?

As an extra step, you can try resetting the headphones as mentioned here: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703081.html

Win_88

Re: WH-1000XM3 stereo problem

adiblanga — Wed, 06 Feb 2019 11:55:16 GMT

Hi.
Unfortunately, it still doesn't work.
The stereo works well with my phone, but not with my computer.
What else can I do to fix it?

Re: WH-1000XM3 stereo problem

Win_88 — Thu, 07 Feb 2019 11:57:26 GMT

Hi,

This confirms that the issue is mainly with your computer. I don't really know what could be the cause. Have you tried connecting other headphones to the computer?

Win_88

Re: WH-1000XM3 stereo problem

adiblanga — Thu, 07 Feb 2019 16:10:16 GMT

Yes. I have also JBL headphones and their stereo functions well with my
computer. That is why I believe that the problem is not with my computer,
but with the Sony headphones.

Re: WH-1000XM3 stereo problem

Win_88 — Fri, 08 Feb 2019 13:58:57 GMT

Hey,

That's strange, do you find the same issue if you connect the Sony headphones to another computer then?

Win_88

Re: WH-1000XM3 stereo problem

adiblanga — Sat, 09 Feb 2019 22:14:16 GMT

Hi.
No. The stereo works well when I connect the headphones to my laptop.
Only with my PC the stereo doesn't work. However, with my old JBL
headphones, the stereo functions well even when connected to my PC.
Very frustrating....

Re: WH-1000XM3 stereo problem

Marino.Manolo — Sat, 09 Feb 2019 22:19:44 GMT

@adiblanga Your computer has Wi-Fi, can you disable it and then try the headphones?

Manolo

Re: WH-1000XM3 stereo problem

adiblanga — Sun, 10 Feb 2019 00:37:45 GMT

Yes, I have Wi-Fi. I disabled it, but unfortunately the stereo still refuses to work.

Anyway, thank you all for trying to help. I appreciate it.

Re: WH-1000XM3 stereo problem

Marino.Manolo — Sun, 10 Feb 2019 02:19:04 GMT

You talk about "PC" and "Stereo", the PC will be a desktop I guess, which Bluetooth transmitter are you using? It could be a problem with Codec (Audio Coding Algorithm) or Sound settings in the PC.

Also, try this too:

https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703155.html

When listening to music from a computer on the headset, the sound quality may be poor (e.g., difficult to hear the singer's voice, etc.) for the first few seconds after a connection is established.
This is due to the computer specifications (prioritizes communication at the start of transmission and then switches to prioritizing audio quality several seconds later) and is not a headset malfunction. If the sound quality does not improve after a few seconds, lightly double-tap the touch sensor control panel of the headset (about 0.4-second intervals).

Manolo

Re: WH-1000XM3 stereo problem

adiblanga — Sun, 10 Feb 2019 17:06:16 GMT

Hi.
I contacted Microsoft assistance today, reinstalled some Bluetooth drivers
and now the stereo finally works.

Alas, I now have a new problem: the reception range of the headphones while
using stereo is no more than 3 meters from my computer. After 3 meters
there is no sound at all.
In contrast, after changing the playback device from "stereo" to
"Hands-Free", the Bluetooth range increases significantly to 10 meters (but
of course without stereo the sound quality is poor).
Why is that? How can I increase the range in stereo mode?

[image: image.png]

Re: WH-1000XM3 stereo problem

Marino.Manolo — Sun, 10 Feb 2019 17:24:30 GMT

Maybe this time it really depends on the Bluetooth transmitter.

Manolo

Re: WH-1000XM3 stereo problem

adiblanga — Sun, 10 Feb 2019 17:37:16 GMT

Well, it appears that I should have bought a new computer instead of a new
pair of headphones...
Thank you very much for your assistance.

Re: WH-1000XM3 stereo problem

Marino.Manolo — Sun, 10 Feb 2019 17:39:41 GMT

I did not just understand if the external Bluetooth transmitter? If it's a desktop it's likely to be.

Manolo

Re: WH-1000XM3 stereo problem

adiblanga — Sun, 10 Feb 2019 18:17:20 GMT

It is a Lenovo All in One computer.

Re: WH-1000XM3 stereo problem

Marino.Manolo — Sun, 10 Feb 2019 18:18:59 GMT

Ok then there is no external transmitter...

Manolo

Re: WH-1000XM3 stereo problem

Vanilla_ — Mon, 11 Feb 2019 19:47:07 GMT

Hi adiblanga,

I agree with @Marino.Manolo. the only thing I'd suggest is switching between headset modes to ( Priority on stable connection ). The User Manual gives more info on this here: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703087.html?search=range

Vanilla_

Re: WH-1000XM3 stereo problem

P-A-R-U-S — Tue, 09 Jun 2020 21:50:09 GMT