topic Re: Battery in 1 Series

Battery

SARAH1978 — Mon, 08 Jul 2019 20:40:09 GMT

My battery when being charged goes down not up

Re: Battery

Qatrium — Tue, 09 Jul 2019 06:01:45 GMT

@SARAH1978

Are you using the original charger that came with the phone?

Do you charge the phone while idle or while using it (like watching movies or playing games)?

Re: Battery

Gilgameshuk — Tue, 09 Jul 2019 08:31:25 GMT

You possibly have a rogue app that is causing the problem.

On mine I used the OLDER (after, seeing this post) charger that came with the XZ3 AND WAS playing games etc. Charged OK for me.

Re: Battery

Martin1 — Tue, 09 Jul 2019 10:40:41 GMT

Hi @SARAH1978, sorry to hear about this.

As @Quester asked, are you using the original charger that came with the phone? Other chargers may be too weak or too strong as they may have a different electric current rating (mA). It is also recommended that you use a charger that is plugged into a wall socket instead of using a computer (and USB cable) to charge your device.

Have you been able to test if the charging of the phone works better in safe mode? Safe mode is a troubleshooting mode where all apps downloaded from Play Store is temporarily deactivated. In that way you can see if this behaviour is caused by a downloaded app as @GilgameshUK mentioned. For more information on safe mode and how to use it, click here.

Let me know how it goes!