topic Re: KD-43X8309C Android 6 recurrent reboot in Android TV

KD-43X8309C Android 6 recurrent reboot

tomek8353 — Thu, 23 Feb 2017 02:01:23 GMT

As the topic after the upgrade to Android 6 recurrent reboot. Please help me with the problem.

https://youtu.be/DLzF2vGAieA

Betreff: KD-43X8309C Android 6 recurrent reboot

Kuschelmonschter — Thu, 23 Feb 2017 07:24:20 GMT

Check out this German thread with the solution. @Anonymous should probably make a stick thread.

Re: KD-43X8309C Android 6 recurrent reboot

MiCal1967 — Thu, 23 Feb 2017 10:29:55 GMT

@tomek8353

There are actually some ways to "solve" but from PAA and US Sony support and NOT EU or UK.

Those methods seem not to solve this problem for most users but in some cases, as @Kuschelmonschter reports or other cases in USA bootloop was solved.

https://sony-paa-pa-en-web--paa.custhelp.com/app/answers/detail/a_id/129220

Safe Mode Worked for my TV but without the bootloop issue

https://us.en.kb.sony.com/app/answers/detail/a_id/75705/

(Option C) Here the trick seems to be a second factory reset and that's why it is mentioned after step six. Try this without any kind of connection on your TV(USB, HDMI, SCART, aerial-Sat) remove batteries from any extra Bluetooth R/C(like RMFTX100), turn OFF bluetooth on all other devices in home and turn OFF any WiFi router in home or remove wired lan connection.

https://us.en.kb.sony.com/app/answers/detail/a_id/73159/

This also worked for some people in US

Re: KD-43X8309C Android 6 recurrent reboot

tomek8353 — Thu, 23 Feb 2017 18:37:20 GMT

Thank you guys it works great, amazing.😉

Re: KD-43X8309C Android 6 recurrent reboot

gregriddle1 — Thu, 23 Feb 2017 20:14:53 GMT

I have exactly the same problem as shown in the video.

The forced factory reset doesn't work for me, it doesn't do anything.

I've downloaded the software update onto USB, plugged it in, tried various combination of power on/off, plug the USB in, forced factory reset etc.

Safe mode doesn't work either.

So unfortunately although the solutions proposed may have worked for some, not for me ;(

Re: KD-43X8309C Android 6 recurrent reboot

Startrekker24689 — Thu, 23 Feb 2017 20:36:28 GMT

I have the same problem:

https://www.youtube.com/watch?v=Kw1kpoaO-bk

I have tried multiple things without success. Sony said they will let me know when its sorted as they think its a software problem and i left my phone number with them.

This is the link i started:

http://community.sony-europe.com/t5/android-tv/43w755c-multi-coloured-circles-and-reboots/m-p/2297773#M16540

Re: KD-43X8309C Android 6 recurrent reboot

tomek8353 — Thu, 23 Feb 2017 20:43:03 GMT

Hello, as you know, I had this problem and helped Option C from this link https://sony-paa-pa-en-web--paa.custhelp.com/app/answers/detail/a_id/129220

I tried to perform these actions several times and finally succeeded. I suspect to inaccurately pressed volume -. Do not give up. Good luck

Re: KD-43X8309C Android 6 recurrent reboot

Startrekker24689 — Thu, 23 Feb 2017 20:45:17 GMT

Thanks for the reply. I will keep trying somhow.

Re: KD-43X8309C Android 6 recurrent reboot

gregriddle1 — Fri, 24 Feb 2017 09:35:56 GMT

Thanks for the reply. I have tried multiple times with the forced factory reset. From reading some of the support articles it looks as if this only works if you have Android Marshmallow installed - I suspect I have a failed install following a failed upgrade from Lollipop - hence I no working OS. Gonna call Richer Sounds today as I'm only 18 months into a 6 year warranty.

Re: KD-43X8309C Android 6 recurrent reboot

gregriddle1 — Fri, 24 Feb 2017 11:33:20 GMT

Sony customer support suggest trying the forced factory reset again - this time keep holding the on/off and volume down buttons for up to 30 seconds. Confirmed this is an issue and there are other cases. Will try it when I get home, fingers crossed .......

Re: KD-43X8309C Android 6 recurrent reboot

Startrekker24689 — Fri, 24 Feb 2017 20:01:57 GMT

I just wanted to update you i managed to get mine working.

I did the following:

1. Unplug the AC from the power
2. Press VOL- and power key on the unit (NOT REMOTE) and keep it pressed in
3. Re-plug the mains, keep pressing the VOL- and Power key
4. The status LED will turn green after approx. 30 seconds
5. Let go of the keys
6. The TV will restart itself 2 times and get back into the initial setup screens
7. Go through the initial setup, but do not tune any channels or register the google account
8. Once in the home menu, go to settings, Storage and reset and preform again a “factory data reset” from here.
9. Complete the factory reset, when coming back to the initial screen, please complete normally (tuning, google account etc).

It is from Sony and i think i was not holding the buttons down long enough as i never saw the green light till today. I have fully set it back up and running.

Hope it helps..

Re: KD-43X8309C Android 6 recurrent reboot

Anonymous — Fri, 24 Feb 2017 20:53:05 GMT

Adding this link to this thread:

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/137866/

Re: KD-43X8309C Android 6 recurrent reboot

gregriddle1 — Sat, 25 Feb 2017 00:12:05 GMT

Thanks, but ...

Sony CS told me the same thing. I kept holding the VOL- and POWER key on the back of the TV for well over a minute, repeated several times. I don't get the green LED, it just keeps going on the reboot/marshmallow upgrade cycle. Sony CS have escalated the case, anticipating an engineer visit next week.

Re: KD-43X8309C Android 6 recurrent reboot

gregriddle1 — Sat, 25 Feb 2017 00:13:34 GMT

Hope this solution works for most of you, it's what Sony CS advised. Doesn't work for me unfortunately.

Re: KD-43X8309C Android 6 recurrent reboot

Startrekker24689 — Sat, 25 Feb 2017 12:02:48 GMT

gregriddle

Hope this gets fixed soon. i know how annying it can be. The other thing i did was the same as befire holding the volume down and power on the back of the TV but what i was doing before was unplugging the TV at the back instead of the power plug (dont think that makes a difference) but i got someone else to unplug the TV at the wall and then hold the buttons down and then plug back in and hold then they noticed the green light about 30 seconds or so later.

I was just pressing the buttons at the back and pulling the cord from the back of the TV. Not sure this will make any difference.

Cheeers